Aspen Dental

These are great folks! Last March, I had a dental emergency. Due to Covid issues, my regular dentist was not able to help me. I reached out to Aspen, and they came through for me. I was very satisfied with every aspect of my experience with them. Five star performance!

First time using this dentist office and my experience was awesome. I had the pleasure of working with several members of the staff and they were all great. From the phone call to ask if they accepted walk ins to the see you next time everyone was friendly and professional. I live in Midland City AL. and there is an Aspen Dental here but the drive to Enterprise was well worth it. I want to say a special thank you to Dr. Trice who examined me, explained why certain things were happening with my teeth and gums and pulled my tooth, Dr. Daniel who numbed me up, Mrs. Connie who cleaned my entire mouth in one sitting, Ms. Anna who took all my x-rays, Mrs. Stacey who helped in keeping me calm while my tooth was being pulled and then cleaned out the hole and Mrs. Sierra who took the time to break down my procedures and payments. A lot of companies talk great customer service and then you get there and they don't live up to it but from the first phone that I made to ask questions to the goodbye saying see you next time, the customer service was right on point. Thank you for taking the time to make me feel as if I was important to you and my cares mattered.
-Mrs. Edwards

I was very upset after scheduling an appointment for an emergency for a broken filling. I arrived 15 minutes early and after 2 more hours, I was told to come back in 20 days. Oh, but that’s after I put a 60% deposit down. I have never in my life been so disappointed with a dental facility. Although, the other staff and Dentists were professional and were very nice. Signed a very displeased customer and medical professional.

Made appt verified they took our insurance, called me day before to get the insurance info again, said it was good. Go to appt take my son back and no cleaning done tell me I owe 108 to clean teeth because they don’t take my insurance. Waste of 2 hours just for X-ray and exam because that is free. Got me in the door to make money or incompetent staff who doesn’t know what insurance they take.

Really wonderful service omg I wish I could give time 10 stars. Especially Mrs.Trice I hope that’s her name is wonderful. The entire staff from when your check in , the young lady that did my X-rays, to the billing lady, back to everyone that assistance her today! JOB WELL DONE LADIES!

Very disappointed. I was a new customer and scheduled a cleaning. When I arrived I was told I would have to go through new patient process. This was understandable. Dental x-rays were taken, then I was offered a test (not covered by insurance) for possible cancer. Then a "bone density" test was performed. I asked then about getting my teeth cleaned and was told I would have to come back. I advised that the cleaning was why I scheduled the appointment. During the same conversation I was offered a bone density treatment plan that would cost me $800+ above what insurance would pay. I declined this treatment and again asked for the cleaning I schedule. Finally I was sent for cleaning. I have had many cleaning in my lifetime. This cleaning only involved a minor scraping around the outside of the gums, flossing and a polish. It was not a thorough cleaning. In other words, because I would not pay for what they wanted to sell, my care was not important or at least that is the way I was made to feel.

A few years ago I went to the Enterprise office and said I would NEVER go back! I had an issue come up and EVERYONE else was filled up.......so I called the office. They were able to get me in the next day and I am so happy they did! Dr Trice was ABSOLUTELY AMAZING! I was so stressed and nervous but before I knew it......the procedure was done! The team went above and beyond and my faith has been restored! Thank you Dr. Trice!

Very lovely ladies at Aspen in Enterprise! Previous dentists I’ve gone to in Enterprise over the last 7 years have failed to remove or mention the glue left behind my teeth from an old retainer that came out, but the doctor/hygienist at Aspen noticed immediately and promised to have it removed. They do things differently where they do your xrays on one visit and a cleaning on a separate, but it it highly convenient considering they stay open late on Thursdays to accommodate those just getting off work. It’s also super convenient considering when you come back for a cleaning, it only takes 15 minutes. The red head that works behind the counter is very sweet and helps to get you squared away financially and thoroughly explains your treatment plan so you can leave knowing what to expect. I highly recommend Aspen Dental.

Called to get an appointment for a tooth emergency, my back jaw tooth is broken, was told by lady on phone that they couldn't see me until June. I think this like a scheduling call center you call in to. I said mam my back tooth is broken, and you can't see me until June, she said well we take walk in's on Monday but I can't guarantee they will see you. I said again I have an emergency and I can't be seen until June, I also work, I can't just hope and pray I can be seen as a walk in. She said well mam, try another dental office. I had heard great things about the Enterprise office, so I wanted to try them but don't offer emergency services and same day appts, to only be told by your scheduling, we can't see you until June. I'm sorry this issue, can't wait until June. This again is not a reflection on the staff at the office, just on whoever handles scheduling, when you have an emergency, you don't expect to be told to wait or go somewhere else.

Very nice staff and kept me out of pain. Before they would do my procedure, I had to meet with someone about financing my care for something in the future. I was not informed that they were checking my credit, nor did I give them permission to. I feel like this could have waited until after my procedure since I was in pain.