Aspen Dental

Everyone was so nice and Professional. Aspen Dental office was so clean,wish other places were that clean. They went over every aspect of my care, I highly recommend Aspen Dental in Enterprise, Alabama.

Aspen Dental looks like a nice friendly...... but consumer BEWARE. I recently moved to the area and needed a regular teeth cleaning. First, they took me back for Xrays, then in a room with the dentist....(wait isn't the cleaning usually first?)..... where the dentist poked around and looked at the Xray and said I needed TWO fillings. Then onto the hygienist and then to a waiting room to wait to check out, never seen that before. The woman checking me out didn't mention scheduling the cavity filling and was dealing with a frustrated person upfront so I got out of there quick. I called to schedule the cavity fillings when they tell me how much it will be and that I actually have FOUR FILLINGS and that I need to come in and PAY along with fill out a waiver BEFORE EVEN PUTTING IT ON THE SCHEDULE..... didn't sound right to me. So I called another dentist to get a second look and they asked me to have them email the Xrays, which Aspen said the only way to get them is to come in and have them print it off...weird... I went to the new dentist to find out this isn't their first patient who came from Aspen dental for a second look and that I had ZERO cavities. Don't waste your time with them.

From the time I walked in the door I could tell I made right decision. The ladies up from to the ones in back helpful quick very organized answered all my questions. I'm very satisfied. Found my new dental office.

I made an appointment and made it very very clear that I have a broken tooth that was giving me extreme pain. I asked in advance if I would be seeing someone that could deal with it asap. I was assured I was put down for extreme pain and they would definitely work on it on that visit. I arrived for my appointment I go back and I am x-rayed and examined by 3 people including a dentist. All of them were polite and professional. However NONE of them showed any concern for the actual reason I made the appointment for. They all were focused on "selling" me other treatments. And I understand I had a couple other things that they could help me with. But I was there for extreme tooth pain. I felt after the exams I had sat through a time share presentation where I was being sold something. And understand I am absolutely positive that the other treatments they were suggesting are great and would assist me with the other issues that they found. But again I made the appointment because of my broken tooth. I for the last 6 weeks can't eat well. I can't drink anything cold. And if sleep on my face wrong I'm woke up in serious pain. That's why I was there. Nothing was offered not even a suggestion to take some Tylenol. And I then ask the dentist can we at least adress this one tooth. The answer was "I'm the dentist I don't make those decisions". When I check out I told the treatment plan they have for you will be like $2,000. I then again ask what about my tooth that I need fixed to stop this pain. The answer "what tooth is that". I thwn tell her which one and she tells me that will be $69.00 I said ok can we just first deal with that and then I will address any other treatment plans they suggest. I was then told that it would be a month from now before they could deal with that. However if I wanted to do the $1,500 special cleaning I would be able to to do that the same day. I'm not saying this is a bad dentist office. But I am saying they do not concern themselves with how there clients feel. They are far more concerned with selling. If I would have been told that they would not adress my pain I would not have went. I do not recommend.

Worst customer service experience I have ever had. First time at this office in Enterprise, AL and they canceled my appointment because I missed 1 phone call from them the day before, despite responding to all their emails, texts, and a phone call 3 or 4 days before confirming my appointment. Sorry I work and can't answer every call I get on my phone or be able to call you back before you close for the day. Not everyone has the opportunity to answer a personal phone call at work.

Drew Patchett was incredibly rude and that was the most unprofessional experience I’ve ever experienced. He was very stand-offish with you and talked like he didn’t care at all with what you had to say. Wasn’t “comfortable” preparing for the extraction of my tooth and sees that I’m clearly in pain. When I tried to explain where the pain was, he kept asking “from what tooth”. Like, how am I suppose to know?? MY WHOLE MOUTH IS THROBBING AND IN PAIN. It would have been any one of them. I should have read the reviews first before coming here. He should be fired. Absolutely ridiculous.

Their customer service was awesome. Everyone made me feel welcome and my wait time was very short. Their staff answered all my concerns and allowed me to make the best decision for my care.

What a joke this place is. They cancelled my appointment because they didn't talk with me the day prior. I never received a call from them. Not to mention all they wanted to do on the first visit is talk about it. I've been talking to people about this tooth problem for a few weeks now and it hasn't fixed the problem yet. All I wanted is a tooth pulled and a partial made.

I made an appt at Aspen because I wasn't able to get into my normal dentist soon enough. Everyone I encountered was very friendly, helpful, and was able to get done what I came in for that day! Would highly recommend.

The dentist and the staff was excellent to me. They were very nice and very knowledgeable to me. I have an appointment December 6 the to finish my procedure and come home with my new teeth. Thank you all and you are highly appreciated.