Riverpoint Family, Cosmetic and Implant Dentistry

I am going to take some time to explain my two star review for people like me who should pay attention to the consistencies in the poor reviews instead of only the 4.8 average. Also note that I have now found a dentist with ZERO 1-3 star reviews.
Really I should have written this review 7 months ago when we had our first really negative experience with the front office and were charged for things we blatantly said we did not want if not covered by insurance. I decided to give it another go however and only mention it now to demonstrate this wasn't a one time issue.
Last week, I called to make an appointment to both have my teeth cleaned and to have a tooth I was concerned about looked at. I was told specifically that the tooth in question was supposed to be worked on in July and I didn't come in and that was probably the issue. I was confused because I DID come in and have all advised worked on. And honestly, guilt tripping patients is low. The office manager (Veronica?) then proceeded to tell me that the tooth on file was not the one worked on and that this was probably a difference in dentist opinion because one did my exam and another did the work.....obviously this freaked me out and again was an unacceptable explanation. She said she would investigate.

This week she called back asking to change my time from 1:30 to 1. That was confusing because my appointment was at 12:30...I changed it to 1 as she asked and asked if there was an update on my case because I was really concerned something was done wrong. She told me that she didn't know. Later, she called back a third time and said that I was correct with my initial 12:30 appointment and she was looking at the wrong system. I asked again about information and she said she didn't know. She also said this is what happens when I don't come in regularly. AGAIN, low and not relevant to what was happening. I had rescheduled 6 weeks past when I was supposed to. NOT a huge deal and guilt tripping is again so unprofessional and unacceptable.(Third conversation and second week)

Finally, I had my husband just go get my records because he was off and I was at work. He did so which they seemed to find very offensive. Three conversations hadn't gotten me anywhere though so I am not sure what they expected? My husband offered to talk in private and the office manager declined. We got my records and it turns out I was supposed to have tooth 18 fixed and they billed insurance for tooth 19...what is worse, I don't even HAVE tooth 19. I haven't since I was 14. So...then we were REALLY confused.

I went in to get the tooth checked and it will be my families final visit. Nobody apologized at all for the total miscommunication, the blame, the rudeness, confusion, lack of organization and compassion...Dr. M arrogantly just told me he called the tooth the number that made sense to him and not the other dentists and that he had also fixed it in a better and cheaper way than the other dentist would have. I am not sure how this fixed the situation but seemed to make him feel better. The tooth is well and actually didn't need work, so none of this was even necessary. My initial call NEVER should have started with being told I didn't get the right tooth fixed and as soon as there was concern, it should have been addressed. We definitely deserved an apology too. I won't even go in to the insurance issues that could be caused by randomly deciding which number to call a tooth...

I giving two stars instead of one because I realize it could be worse and the lady who cleaned my teeth today was AMAZING. However, I will never put myself through the unprofessionalism and coldness of the office manager every again.

Update: Owner did call and email me today. I responded to him right after my meeting. We talked half an hour. He did apologize and show kindness though excuses were made for his staff. There is zero misunderstanding in this review and saying so is disregarding of it. I was offered compensation for my troubles but the situation isn't one that can be fixed.

Recently had a cleaning at this office and I have to say it was one of the best experiences I've had. The staff was super friendly and they had an amazing dental hygienist, Ciara. You could really tell she knew what she was doing and made my experience very comfortable. She answered any questions I had while reassuring me that I was in good care. Definitely would recommend this dental office to anyone and I will be going back myself!

The staff is very friendly and welcoming!
Once I had my service done with Ms. Sam, who did a great job cleaning my teeth! Thank you!😁
The manager there is very friendly and caring as well! She helped me out with my serve as well! Professional and caring! Will come happily come back again!

Love my visits here at Riverpoint Dentist, they always have a great attitude, makes great conversations and is very helpful with all my needs, as is cleaning, visit or billing. Makes me always feel at home and welcomed

It was very easy to get scheduled. I went for my appointment and everyone I encountered was pleasant and knowledgeable and they informed me of the process of my future procedures and what to expect. Dr. Wes and the staff were very nice and easy to talk to. They gave me good news that I wasn't expecting to hear. They made me feel welcomed. I learned some things about the lack of follow through with my previous dentist and endodonist years ago. It was a enlightening visit and I'm lucky to have found Riverpoint Dental. Wendy V. Harper

This office is amazing! I broke a tooth and they rush me an appointment and managed an extensive repair around their patients. The doctor even stayed after hours to complete. They all had an amazing welcoming attitude and made sure I was completely informed and comfortable with the plan.

After a bit more than a year with Riverpoint, I can report prompt service and friendly, attentive and caring staff. Very glad to have a trustworthy dental practice for my husband and myself!

Chipped a front tooth and needed to get it fixed fast!!! My "regular" dentist refused to help or attempt to repair a small chip. I called Riverpoint and was greeted by the nicest gal ever, she treated me with respect, and empathy for my situation, she was able to get me in with Dr. B (my new dentist) within less then 24hrs. I walked in and immediatly felt welcome. Met with Dr. B and was impressed with his knowledge and professionalism. He was able to fix my tooth as well as make me extremely happy. Switched my family immediatly to his practice. My chipped tooth was a blessing in disguise, so thrilled to have found such a nice office, staff and an incredible dentist.

Doctor B is the best! He is kind, caring and patient with individuals like me who kinda freak out a bit with drilling in the mouth 🤪

I had my teeth cleaned today by Hannah and she was kind and caring. When Dr. Newsome came in he was also kind and attentive to my needs. The office staff was efficient and friendly.