SouthEnd Dentistry

Completely waste of time!!!
Was asked credit card for holding appointment. Was asked to do lots of tests eventually they need to refer to another dentist out of network to take care of your teeth. Received unreasonable bill, but their billing department is detached to the office and not reachable.
Completely waste of time taking plenty of tests with no further treatment.
Completely waste of time to reach out to the billing department to see breakdown of bill.

Here is my honest review of SouthEnd Dentistry:
Facility- State of the art. The environment, from the soothing contemporary music, to the seats, to the building itself is well kept, well decorated, and very comfortable.
Staff- What stood out was how upbeat and full of smiles everyone is. This seems to rub off on the patients as most seem to be in a pleasant mood, myself included. The MVP of Dr. Picot’s staff for me is a lovely young lady named Ana. She has been kind, attentive, humorous, and takes great pride in her work while making sure I was as comfortable as possible. She deserves a raise!!!
Dr. Picot- I avoid the dentist like Covid-19. The only dentist I will go to is Dr. Picot; he’s that good. Enough is said about his skill set, which is out of this world, so I’d like to give a sightly different review. What brought me into his office was his skillset but what brings me back is the type of person he is. I walk into SouthEnd Dentistry as a patient and leave feeling like a valued friend. His bedside manner is incrediby soothing and the way he engages makes you feel heard and valued.
I could not recommend Dr. Picot more and would give him and his staff 10 stars if I could. Fantastic experience!!!

Top of the line facility, everyone was very friendly. Dealt with Karen as my hygienist, she was great! She was very friendly, explained everything she was doing as she did it, and all around delivered a comfortable experience.

I made a booking for a cleaning on their website for a couple of weeks out. I received a confirmation. On the day of the appointment, I called a few hours before to ask about parking, and they couldn't even locate the booking. The lady on the phone said that the online scheduler never works.

Why not fix it?

Now I get endless text messages and emails to set a new appointment, even though I've called and emailed numerous times and asked them to remove me from their email lists.

Super annoying.

Very nice and professional staff. Setting an appointment as a new patient was easy, and they are really good at communication. Carley was very quick and had my teeth feeling squeaky clean. Her and Dr. Picot were also good at explaining my more immediate needs and getting me scheduled to address them. Marcia and the dental assistant who took my x-rays and pictures (she mentioned she was from VA) also had excellent customer service.

Amazing experience today. I had Karen and she was so wonderful. Took her time with me and really did a great job cleaning my teeth. Love Dr. Sanders too. All around a great office. Actually looking forward to my next appointment. Hopefully you get Karen too!!!

My daughter and I have been members of this practice for sometime now . We always receive quality care with our dental work . However, today I'm most happy about the results from my 6 month smiles ortho. I had a small gap top and bottom now my teeth are absolutely amazing. Perfect actually . If you really want quality dentistry and an amazing smile contact this office.

Dr. Picot is great, he did an amazing job with my dental work and also is very knowledgeable with explaining & showing what he’s doing. Abby the assistant was also very helpful and knowledgeable. Brooke at the front was also super helpful with going over my treatment plan and finances. I highly recommend this practice.

Dr. Picot and staff made me feel relaxed and in good hands. I am typically nervous at the dentist and walked out feeling like I have a beautiful smile. No pressure to buy anything and they definitely listed to my concerns. Highly recommend!

I love this dentist office; the staff/doctors are friendly, knowledgeable and willing to answer any questions you may have. My entire family go here and enjoy the experience.

I had to come back and update my review. In my last review I talk about how great this place is and how amazing the staff are but neglected to mention the staff that has made my experience great. The amazing staff members are list below:
Eboni
Brooke
Marcia
Devin
Tia
Dr. Sanders

Thanks team for making my family and I feel comfortable and welcomed. See you all soon!