The Dental Ark

My daughter is 16, disabled (Blind, deaf in one ear, and slightly autistic), terrified of the dentist. Today she had a fantastic experience with great employees that were friendly and extremely patient. For once she actually did the water with suction and actually enjoyed the experience. After we left she asked when her next appointment was. I will continue taking her to Dental Ark for their successful dental work.

It was the first time I took my daughter and the staff was very friendly, prompt, and courtesy. The doctor was very detailed in what needs to be done and the assistant was very kind and giving me the details of a payment plan. Definitely recommend this place. Very impressed.

WARNING TO PARENTS:
My 3 year old grandson was scheduled at 0700 hrs for a procedure. When he was called back my son went with him. My grandson was taken to a play room were he would be given the first part of the sedation. However my son was told he had to leave and sit in the parents room. My grandson would be supervised by staff but my son would only be allowed to briefly look in on him periodically. He was also told that during the entire procedure following he could not be present. The very rude unprofessional assistant stated that we should have made prior arrangements to be with my grandson. Since they were unable to accommodate our request we were told to reschedule. We asked several assistance why we were not told about the policies prior! "Answer", WE SHOULD HAVE READ THE CONSENT FORM THAT ADVICES US!! She also told my son that he appeared more worried than the patient. I will not allow my 3 year old to be sedated taken in for a procedure for over two hours without someone by his side. This place should be considerate and family friendly!! VERBALLY advice parents while scheduling appointments about the parent policy!! So we are sailing away to a new Ocean with better dentist and customer service.

Every time that we have visited, the staff has been courteous and informative throughout every aspect of the visit. Not only does the staff make it a point to educate caregivers on every procedure being performed, but they are efficient in their work as well. I am usually done with my daughters appointments within an hour of arrival, from sign-in to the scheduling of the follow-up visit. I did deduct one start, however, because of the fact that they, unlike other dental offices, do not allow caregivers to accompany children during certain dental procedures, which I wish they did. Aside from that, I am very pleased with The Dental Ark as a whole and will continue to take my daughter there for all her dental needs.

The Dental Arc has friendly service but sometimes you have to wait a while to be checked in by the front staff. For example, today I waited about 15 minutes before anyone acknowledged and assisted me as I was waiting behind another customer. On previous occasions I have seen a line of customers waiting, and only one staff member to assist them. But other than that they have friendly service.

My boys have been going to Dental Ark for a few years now. They have had cleanings and dental work done before. This time around we were very disappointed! Both of my boys had dental work done on 1/22/18 and both of my children had complaints. My youngest (age 7) has bruises on his cheeks as if someone forcibly opened his mouth. He later told me that "the man squeezed my cheeks because I didn't want to open my mouth." I believe that was unnecessary, and after a full week bruises are still visible. My other son (age 9) was told to be quite during his procedure because he was crying. When we were being discharged I did bring up that concern. I later received a phone call about the boy’s status and I also got an apology. We brought our boys to this facility because we heard good things about them. My middle son was traumatized with the other dentist he was going to. Now as parents we are concerned. Will they treat my son’s like that again without us knowing? Is this why we are not allowed in the back, so they talk and treat them the way they want? After this experience my boys are not going back. I would not recommend this place!

I love this dental office! I had a horrible experience initially after bringing my infant son for evaluation for an upper lip tie, but Dr. Baker took it upon her self to look into and rectify the situation. The 1st doctor that evaluated my son told me his lip tie was not severe and resolve itself. Dr. Baker scheduled me in for a consult evaluated my son and confirmed the severity and the symptoms of an upper lip tie. She was very helpful and informative about the procedure my son would undergo. The subsequent appointments after the evaluation were great. I would recommend this dental office to everyone I know specially because of the wonderful care Dr. Baker provides. The appointments are fast, but thorough, and the staff is great!

Hello. So, I have given Dental Ark a high rating in the past on Facebook. Overall, we have good experiences over the years as a customer. Today, I met Dr. Silva and he was great with my daughter. He knows how to speak with children and explain what he is doing. My rating is based off of my time of wait. Her appointment was a 9 am and she was seen close to 11 am. This is a 6-year old fasting and then having to wait 2 more hours to eat. That is unacceptable.

I understand with COVID there may have been a delay, but I saw children come in and out who arrived after us. Granted, I had a special request to accompany my child as other did as well and I saw a mother/child combo with a procedure come and go. The worst part was there was no communication from staff on the delay or apologies offered. During COVID, appointment times should be honored.

My kids love The Dental Ark.. They are always excited to go back and constantly ask if it's time for their check up! There are times the waiting can be a little longer than usual, but that can happen anywhere.. the staff is very welcoming and make you feel very comfortable. My kids have gone through different procedures, and they do say it hurts, but regardless love coming back.

Best decision I ever made for my children’s dental. Very courteous and friendly not too mention they care about their patients and the services are honest and they always tell you in detail what needs to be done.😊.