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Review of Mountain View Family Dentistry and Orthodontics

Mountain View Family Dentistry and Orthodontics:

Mountain View Family Dentistry and Orthodontics is a dental clinic located in Rio Rancho, New Mexico. The clinic offers a variety of services including general dentistry, cosmetic dentistry, denture care, and teeth whitening. The clinic is open Monday through Friday from 7:00 am to 12:00 pm and closed on weekends.

The clinic has received mixed reviews from customers. Some customers have praised the clinic's staff for being friendly and professional. They have also commended the clinic for having a modern facility and reasonable prices. Customers have also appreciated the thoroughness of the X-rays and the calming atmosphere of the clinic.

However, other customers have had negative experiences with the clinic. One customer reported that their onlay was not seated properly and when they made an appointment to have it corrected, they were informed that the clinic would no longer work on their tooth. The customer felt that the clinic was unprofessional and did not take responsibility for their mistake.

Overall, Mountain View Family Dentistry and Orthodontics offers a range of dental services and has received both positive and negative reviews from customers. It is recommended that potential customers read reviews and research the clinic before making an appointment.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom

Mountain View Family Dentistry and Orthodontics Reviews - 193

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Chel M

This office has gone above and beyond for me in every way!! Dr. Marshall is very kind, explains treatment in detail and made me feel very comfortable. Super friendly staff and the hygienists that did my cleaning did a superior job! Thanks again for taking such good care of me!

Heidi Charette

I am a new patient. Very anxious, hate to say it, never liked the dentist, sorry. Had my first visit due to a chipped tooth. I have to say, the staff and DR made me feel a bit at ease. Follow up appointment, we will see. So far, I am happy to have picked Mountain View Family Dentistry.
Update: Went for deep cleaning and permanent crown this week. Very anxious walking in. Thank you for making this an “uneventful” visit. Best part... cleaning was less discomforting than regular cleanings in the past.
Worst part....numbness after visit ( fun drinking water all afternoon).

Jillian Lucero

I went to Dr. Marshall for a cleaning and check up. Everyone was very nice, kind, and caring in the office. Anachelica and Ashley were very kind and helpful up front. Mariah calmed my nerves and did a great job getting my x-rays. Eduardo was gentle as he was cleaning my teeth and Dr. Marshall was very kind and thorough. Overall, I had a very pleasant visit and would highly recommend Mountain View Family Dentistry!

Carlyn Garcia

I went in for a cleaning at 7 months pregnant and the hygienist was very nice and thorough. He was careful about my sensitive gums, but did a great job. I highly recommend this facility and its professionalism. I will be returning to have my xrays and exams.

John L Maloney

Warning stay clear of this dental office.
In the mail I received a flyer $29. New patient special,including cleaning, xrays. l made appointment
For both myself and my wife.cleaned my teeth. Never saw dentist. 2 days later filling fell out. Called office and was told I probably need a crown. Never consulting with dentist.
They billed my insurance company $259.not $29
.there was also a $10 upgrade for them wearing 13 cent masks which they don't change between patients.
Stay away

eddie salazar

I was a patient of the dentist in that building before he retired and he recommended me to the new dentist.
Everyone that works there is friendly and courteous, after my visit to find out a root canal and crown was needed. I had lockjaw and was told it happens after that kind of work. I think it was the 5 numbing shots he gave me ( because the first three were given in wrong place in mouth ) won’t be going for any other dental work.

Kaci McHugh

I really like this place. They are really nice. And I don't get lost in the building.

Carolyn RuiZ

I have been well cared for at Mountain View Dentistry. I was greeted with niceness. And their hygienist are very thorough, tender and caring. I recommend them to anyone who wants to be treated with respect.

john mccarthy

An old crown broke over the weekend. Called the office Monday and got an appointment that morning. Very nice staff up front, a short wait in the lobby and in the chair, there's tvs on the wall and ceiling a nice touch. Dr. determined that he could put in a new crown over the old tooth without any more reshaping. A competent assistant put in a temporary crown. The practice does not have a in house crown machine and the wait for the new crown is 3-4 weeks I've never waited that long, maybe covid delay. The crown is made in the USA.

Katherine Gomez

I had an old filling that needed a crown. I paid extra for sedation. That went well but still feeling some sensitivity and come to find out the tooth right next to it also needed the crown re-done (it was old). Not sure why they didn't see that in the x-ray the first time. I paid for a second round of sedation and had that tooth taken care of. Paid thousands of dollars out of pocket even with insurance and now that crown is not sitting correctly and my upper right jaw is in pain. I am going to try another dentist that a friend recommended to fix this situation.

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