Aspen Dental

I had to switch dentists when my old dentist passed away. I have no complaints about this place. They did an xray and initial consultation and then they had a cancellation, and thus were able to do a cleaning right after. The place is clean, the visit was fast, the staff was friendly.

Charged me $130 for an electric toothbrush that I never asked for. Never even consulted with me as to why I needed such an expensive toothbrush. In addition, they kept trying to make me come back for additional cleanings.
Totally lost any confidence and trust in them. They made me feel like a walking wallet for them to try to extract maximum profit and not a medical patient in need of dental care. Will never come back.

aspen dental has been one of the best medical experiences of my life. the support staff and the doctors are absolutely stellar on a professional level, and the human factor has been kind and compassionate. aspen has always made me feel like i matter to them. you can't get better than that.

Starting at "3 Stars." Last night on of my molars cracked and about a third went down the esophagus. I'm going to call Aspen and see what can be done. I'll review my posting afterwards. I'm curious to see if it goes up or down.

First Update:
Okay, I called during "regular business hours" and they hadn't turned off their out of office yet. So, this has changed to "2 Stars."

Second and Final Update:
No more appointments today or till Monday because they're going to be in training and won't have any doctors available. Changed to "1 Star."

12-17-19
I'd like to change my reviews. I decided yesterday that I couldn't deal with the pain and discomfort of a broken molar any further. I went to Aspen Dental in Ithaca this morning to see what they could do for me. They took full x-rays and provided me with options. I went back this afternoon and had the tooth extracted. I'd like to say that they provided me with outstanding professional service and I'm happy that I gave them a second chance. I can honestly say that I strongly recommend Aspen Dental in Ithaca, NY.

They staff was very professional and considerate. I walked in on serious pain, needing extractions. I was frustrated because my issues were chemotherapy related, not negligence. Not only did the staff promptly attend to my physical pain, they helped with my angst also. Great job guys.

My visit was the worst dentist appointment I have ever attended. The dentist walked in, did not look at me, and assumed I was there for a check up, when I was there for wisdom teeth. After I told him this, he only spoke to the Dental Assistant in language I did not understand and sent the Hygienist in to check if I need a cleaning. Again, none of this had to do with my visit. After the hygienist left, they shuffled me out the door and did not speak to me about my wisdom teeth once. EVEN THOUGH I TOLD EACH PERSON I MET THAT I WAS THERE FOR MY WISDOM TEETH. I left without any new information and will have to find a different dentist to answer my simple questions. I am appalled at the unprofessionalism of the dentist.

Shocking that a place like this is allowed to exist. Saw them take advantage of so many people while in waiting room. My turn they told me I needed 1500$ worth of work done. Got a second opinion and nothing was wrong. Also wanted me to come back for second visit for cleaning, who does that!? Seriously, find anywhere else to go. Everyone who works here are criminals.

had a broken tooth, used the online scheduling, was seen at 915 am and tooth was removed by 2pm. ive had teeth pulled before and unlike the other place i went to they actually checked my blood pressure before pulling the broken tooth as well as prescribing antibiotics unlike the previous place i went to. great job all in all

They got me in almost on time... I only had to wait 10 minutes. They were training new people and they did a great job. I have sensitive teeth and the person cleaning my teeth did a terrific job at being careful. Thank you Aspen.

The second I got there they sent me to get x-rays the lady didn’t change the bright side thing and I have a very small mouth she wasn’t patient with me hurt like hell and then the dentist saw me. He We’re trying to get me to get crowns on my two front teeth which I did not need because my primary dentist said I didn’t need it. This dentist he was just trying to get money out of me and didn’t care to listen what I had to say. I was only there to get the estimate amount of what it would cost for wisdom tooth poor they charge like 520$ for two wisdom teeth(without insurance). I went to my primary Dentist instead and they only charge me 150$!(without insurance!)(and that’s just for one tooth)
Oh and they had Jenkee equipment it all looks like it needs to be badly upgraded