Aspen Dental

As a first time patient, I had a very good experience at Aspen Dental, Ithaca. The staff was so friendly. The x-ray tech was great, as well as the hygienist I saw. The dentist was awesome - very friendly and kind. I would recommend this Aspen Dental if you are looking for dental care!

My hygienist is great but if Aspen Dental was not the only provider covered by my insurance I would seriously consider other options. As I was explaining to my daughter when we arrived I usually plan for my visit to last at least an hour and a half so that when I get out after an hour and 20 min I am not furious anymore. I don't have any major issues with my teeth and the cleaning usually takes about 20 min with about 5 min with the dentist on duty so the rest of the time is me waiting. I arrive at 4:00 and don't get called back until 4:20, then wait for the dentist, then wait for the hygienist then go out and wait some more to get scheduled for the next appointment.

I don’t know why the ratings are so low. I called multiple dentist offices to make an appointment for my tooth. Since I’m a college student and have a dentist at home the other offices told me that I would have to come in for a bunch of appointments to get established or that they were busy and couldn’t take me at all. Aspen Dental was super easy to book online, got me in the next day, and had very friendly and professional staff. They were honest about what was wrong with my tooth, gave me my first appointment for free with X-rays and 3D pictures and were very thorough the whole time. I would recommend them.

I’m switching dentists. You’d think a chain office would be organized but they aren’t. The people are so nice but their organizing is lacking. I got calls to keep pushing my appointment back then forward by like an hour or two all in the same week and then push in around in the same day. I don’t like the interaction patients have with their dentists, they come in say two words after looking at your teeth then leave. Super impersonal and probably why a lot of people hate going to the dentist. I won’t be returning and I don’t recommend it. Also I am trying to contact them today and twice their phone just ring ring rings and no one answers. Irritating.

Absolutely horrible service. I went in for a cleaning months ago and the dentist told me the plaque near the bottom of my tooth was just discoloration from sugary drinks. The said "discoloration" came off in a nice sheet yesterday. I had united Healthcare through an employer and they said they could take it but "Couldn't find it" in the united healthcare system. This is healthcare I've had for 10 years and the only time it wasn't "findable." The front desk said they would try to call my insurance but never did, I had to pay out of pocket. During the cleaning the dental hygienist was so anxious anytime I needed to get something out of my mouth she would just ask "what was wrong" instead of using the vacuuming tube. I waited until she left the room and just used it myself. They are incompetent and I would never recommend them to anyone again. My girlfriend needed to get a crown put in and we had to go back 7 times because they kept messing up either the temporary cover or the real crown.

My experience at Aspen this visit was exceptional. Bill Morris checked me at the Ithaca location. Professional and very helpful. The x-rays went quickly, the doctor visit went quickly, the hygienist visit went okay...she jabbed that pointy thing in a little too hard for my liking, but I survived it. I am scheduled to go back in for my cleaning and Bill, again, was very helpful in getting that scheduled. I am however still waiting to find out whether or not they are going to need to put me on an Antibiotic before the work on my teeth begins, but they have time to do so.

I was visiting Ithaca from out of town for five days (so not a regular patient) and had a filling fall out on my way to Ithaca. Aspen dental got me in the morning after I arrived and were able to refill my filling right away. Their phones had been down for a couple days (fried in a recent thunderstorm), my insurance was dodgy and kept them on the phone for a long time, and I’m not a regular patient. They had every reason to not be super friendly to me but they went above and beyond (courteous, accommodating, timely) and I’m extremely grateful!!! I was not looking forward to five days of shooting tooth pain until I got home and because of them I didn’t have to. Thank you!!!

Staff was friendly, but I was majorly over diagnosed. They said I had a serious infection in my gums and wrote me a prescription for an antibiotic and referred me to a specialist for a root canal. I went to another dentist two days later for a second opinion and there was no infection whatsoever. I was able to get a regular cleaning with no bleeding at another practice two days after they said I needed a special $3000 cleaning because my gums were so damaged...

Friendly staff for two stars but I cannot recommend this place to anyone.

I came in for a simple tooth pull on a Friday and was absolutely exhausted and in excruciating pain by Sunday. I called when they opened on Monday like I was instructed to if new pain arises. I was told that my earliest appointment would be Wednesday.

I denied and said I would call around and found an appointment with an private practice the same day. They found a tooth sliver left in the socket, and an advanced infection that required strong antibiotics and the neighboring tooth removed. That same day I told that dentist he had a new patient, because I will never go back to Aspen.

I didn't listen to the other negative reviews and I certainly paid for it. They itemize every gram of material used in your procedures and try to scare you into signing up for their CareCredit for thousands of dollars. Again, the staff is great, but they are working for a shameful corporation. Take your money somewhere else.

I'm a college student from NYC and I had a dental emergency. They were friendly on the phone, friendly in person, and took very good care of me. As someone with a big fear of dentists who almost ignored my own discomfort to avoid going, they gave me a great experience and I think I'll be using them for the remainder of my time as a college student!