Aspen Dental

Not focused on patients at all. Went for a cleaning and they found two cavities and they walked me to the door. I had to ask what about the cleaning (they'll do it next time) and what about paying (do it later.) I came back and the dentist "didn't have time" to do the second filling so I had to make another appointment. They didn't tell me, again I had to ask the hygienist as she walked to the door. The dentist never introduced themselves and one had another person there he kept telling her to "try" doing things for the filling, like she was a student. But they never told me. Never going back.

Terrible service and lack of communication by everyone in the office. My wife went in to have her crowns removed and replaced that has been planed weeks in advanced. When they day finally came, Aspen dental staff could not locate information pertaining to the removal and replacement. Instead they offered her an evaluation even though she already had one months ago and gum scrubbing work to address the pain in her gum caused by the failing crowns.

0 stars for Aspen Corporate for making workers work with less staff than is safe and proper for good care during covid pandemic. I felt them rushing, working on 3-4 people at the same time, rushing from 1 room to the next, keeping people in the office longer than is safe & necessary during a pandemic. Don't go there if you are at high risk if you get covid or could possibly spread it. Keep Ithaca safe!

First visit left me waiting in the exam chair for over an hour with no medical care (exam chair not waiting room). During the appointment there was alot of fear mongering to pressure me into buying their electric toothbrush and get their cancer screening (offered by my doctor) I sheduled my cleaning and days before they called to reschedule so that they could close early. You are a number here not a person. I am taking my business elsewhere even though it will be out of pocket....money well spent to avoid this place.

Finally got a dentist that took time to explain what my options were. Other times, the ones that have left, they have been abrupt although pleasant. Staff all friendly.

My hygienist was careful and detail oriented. I had some plaque on my incisors that I just could not remove with brushing alone. She went to work and spent a good deal of time and attention there, more than previous hygienists have, and I was like "ya get it girl". I am so pleased with the results.

I went to Aspen dental thinking I was going to have a great experience, which was at first. They seemed very thorough but I didn’t receive no care what so ever the dentist and hygienist poked around and looked at my teeth then labeled a whole bunch of problems that was wrong with each tooth. After they hit me with a whole bunch of prices for the work I needed done on each tooth and and I supposedly have beginning stages of gingivitis and need all these special things that are included in what they wanted me to pay that would’ve costed me $801.06, and with the wisdom teeth taken out it would’ve been $1,708.60 I began to look at this woman like she was crazy because I don’t even have that type of money at all and further more she tried to convince me to get a loan just so I can get my teeth fixed and it’s not like I don’t have insurance I have great dental insurance that I haven’t even used yet so why do I need to come out of pocket to get minor things done for my teeth I’d understand if it was things that needed to be cosmetically done but majority of my teeth needed medical fixes only !!!!that my insurance covers for and they said they take my insurance. Idk if this is a corporation or just them having that one location with the way they work robs your money and I’m only 19 and they tried doing this to me I’m from New York City originally and never in my life have I seen a dentist office work this way. I won’t be coming back here again

I have a couple issues with this visit.

First, a cavity filling completed in June left a pocket under the filling. Although pain was minimal, the dentist determined it must be repaired. He stated Aspen Dental wood do a new filling at no charge. After reviewing more X-rays, the dentist determined a root canal was a better solution. I will be charged fully for the root canal. That does not seem reasonable.

Second, due to evidence of possible infection, I was prescribed amoxicillin. I was unaware that amoxicillin is in the penicillin family. I am allergic to penicillin and had a reaction. Fortunately, I figured it out quickly and stopped the medication on my own.

I've been going to Aspen Dental for about 3 years now. Things went very smoothly at my cleaning last week. The dentist came in right as the hygenist was finishing up so I was not sitting around waiting as I have in the past. The hygenist was excellent. She was very gentle and quick and gave good feedback.

I have been going to Aspen for many years. I have always had wonderful service. The hygienist have taken their time during teeth cleaning and make useful comments on care. I will never someone that dreds the dentist