Aspen Dental

I recently had to change dentists to comply with my insurance and "in network" dentists. I'm happy I chose Aspen Dental. From my online experience, to scheduling and speaking with their gal on the phone, it was top notch. My visit was "different" due to the recent Covid-19 issues, but it went well, the people who work here are friendly, professional and informative. AND....they don't waste time, I appreciate that very much. Appointment was right on schedule! Thank you Aspen Dental.

I had rated this office as 5 stars but months later I still don’t have my crowns…there are two dentists associated with this branch and they are consistently not available and as a result you get a call the night before canceling your appointment…except I didn’t get a call as the staff member had scheduled an appt but didn’t put it on the schedule so I drove the 30 miles (round trip) and was told once again that there would was no dentist available… the office staff is great but it doesn’t matter if they cancel my treatment again and again. They are basically holding my crowns hostage… I was told I could go to other offices… more than an hour away.. but I have already paid for the crown and their installation…

If you are in need of dental care, I recommend that you look at any other option, other than Aspen Dental.
DO NOT TRUST YOUR MEDICAL CARE TO THESE QUACKS!
Aspen Dental is nothing more than a denture mill!
I had some dental issues addressed at another location several years ago that seemed to go well, so I thought I would have an infected tooth treated at the Roseburg location.
After unduring 45 minutes of very painful, unnecessary (and unwanted) x-rays and pareadontal exam that had absolutely no relevance to the treatment of my infected tooth, I finally get to see the dentist!
The dentist looks at my tooth and tells me he is going to pull it.
I respond that I am concerned that as a result of other teeth that have been preveously pulled, I will not have any rear opposing teeth left to chew with. I told him that I am aware that I need to be looking a replacement options down the road, but that I was not ready to make a big commitment today, and wanted to get the tooth infection under control today with antibiotics, and get the tooth pulled in a couple weeks.
The dentist states that he will go look at my xrays and "see what he can do".
He then goes to the patient next door who evidently had a concern with dentures, and proceeded to talk down to him and berate him about his concern.
About twenty minutes later, the dentist sauntered back in to the room and anounced he is ready to pull the tooth.
Once again I tell him I don't want the tooth pulled today, and he responds that since I did not follow the $40,000.00 "restoration recomaditions" from my office visit several years ago at another location, he was not willing to prescribe antibiotics for the infection ,and the ONLY option is to pull the tooth so I HAVE to get dentures.
I guess he showed me who is in charge!
When I asked how I was supposed to chew for the next 3 to 6 months while waiting for dentures he stated "we recommend a soft diet".
After hearing what the patient in the next room had to go through trying to talk to the dentist about denture concerns,, and hearing the arrogant response from the dentist, I knew that there was no way I would get into a long term financial relationship with them!
If you want professional service don't go here!

I don't have many rear teeth left to chew
The dentist

So kind and accomodating. This will be my new dental office and I highly recommend.

Called for a same day appointment and was able to be sqeezed in to their schedule. Every person there is as sweet as can be, very helpful and caring. Very thorough and patient, even though they were quite busy. Definitely will become the family dentist! Thanks Aspen for taking such great care of me!

Without a doubt, the worst dental practice on the planet. My advice is to avoid this despicable place and go elsewhere. ANYWHERE would be preferable to Aspen Dental in Roseburg.

AVOID ALL APSEN DENTAL AT ALL COSTS. If you have a dental emergency this is 100% not the place to go. They have you come in for an evaluation and then have you come back up to 2 weeks later for an appointment to fix the issue. They charge you for both visits and leave you with issues. Also their billing information and statements are not clear and they are not honest with refunds. They do have a patient portal but it is not user friendly and they only list statements that they have mailed to you- nothing showing what your insurance has paid. Had to call both them and my insurance after my treatments to get the account figured out. I feel bad for their elderly patients who get confused over these statements and insurance handling. If I hadn't called for my account refund I am sure I would have never received it after canceling my care with them (and they did not refund the amount I was told was was due to be refunded). Keep a close eye on your account if you do use them- but there are so many providers around- just avoid them.

The first thing I did was to read the reviews as I am a customer of many years. Thru these years I have had lots of problems with my dentures. First thing the top plate is so thick and heavy they are like having a bar bell in your mouth. The lower plate is so thin and brittle that they have broken many times. At first I returned to the Roseburg to have fixed. It took all day to get them back but I thought that wasn't bad. The repair lasted about 1 hour. Returned to the office the next day they tried again but failed I had to super glue them back together. They have broken many times (5-7) . I do not know why I had implant s as my dentures never locked in
I went back for adjustment multiple times and got know where . I have been dealing with the junk for over 6yrs. Do not use Aspen Dental of Roseburg. The comments from the owner in the review section is always the same contact the complaint center. He sounds truly concerned (NOT,) I was charged for visits for alignments that the implants did not even lock in. What a waste of my money!!!!!!! Owners response will be did you contact the help center what a jurk.

The worst dental experienceS (not just one experience). The only bright star in the practice is the hygienist- who is GREAT! And is the only reason we’ve stuck it out there. my husband and I have been using this dental service for two years.There’s been four cleanings, multiple fillings and a capped tooth rebuilt, capped and rebuilt again and capped again. The office staff has continually bungled our paperwork and insurance needs- in the summer it led to more than $2,000.00 out of pocket cost for me after they incorrectly referred me to to an oral surgeon- I wanted the oral surgery, but needed them to refer in a way my insurance accepted they failed to do so multiple times. I’ve spent hours dealing with the staff both in person and on the phone save yourself the headache and go to a more professional practice. We certainly will after today’s visit.

Jennie is the best!!! Thanks so much for her professionalism and positivity! I call her "Golden Hands Jennie "! Painless procedure, great communication and real care about the patient.
Will reccomend Jennie to my friends!🌻🌻🌻