Aspen Dental

The customer service was amazing!! Everyone I dealt with were very professional and polite. It was refreshing.

I was very nervous going in for triple extractions. I told them my medical history a and my concerns due to past dental visits. They went slowly, and made sure I was numb (turned out I needed a little more for one tooth). I was well taken care of, and feel confident about returning in the future.

Best dental office ever! The entire staff is amazing from the receptionists and the assistants to the doctor. They will work around your schedule and finances and make you feel completely comfortable. Dr. Husain is the most caring and professional dentist I have ever visited. I finally have a healthy smile because of this dental office.

DON'T GO TO ASPEN DENTAL. Over the past year and a half I have spent thousands to get a filling restorative on multiple teeth, Only to have cavities present in the teeth they had just supposedly repaired, literally the last couple of teeth they worked on. I don't have insurance, so I am appalled and infuriated that I have spent thousands that could've been spent on my family and endured many excruciating hours of needles in my gums and tools in my mouth, to have my dental work not fixed? Dentistry is the one thing you offer and were educated in right? Why am I left with no money, no hope, and the same problems which I had come to the dentist for in the first place? This is such a poor business operation and you guys should be ashamed of your actions. Going to have to get more dental work done now SOMEWHERE ELSE!

In my first appointment the dentist was competent and knowledgeable to diagnose and discuss treatment options to problems that have been plaguing me for years.

None of my previous dentists in the past decade had mentioned or discussed with me anything more than oral hygiene, extraction of teeth and filling of cavities.

The staff overall were friendly, helpful and patient. The waiting room and rooms were spotless, the chairs were comfortable and it was really neat that I could look at my own xrays and see what the dentist was talking about.

The xray process was way better and less painful than previous xrays.

For the first time in my life I am excited to go back to a dentist.

Costs are reasonable and wait time was nil. I was able to schedule an appointment online and I didn't have to wait 4 plus weeks to get in. I was able to schedule an appointment for 2 days out! That's amazing!

10/10 I am definitely going back to this office.

The direct care staff were all very knowledgable and efficient. They took care of all my issues in one sitting and were very concerned about my comfort.

Tried to schedule an appointment and their "call center" had scheduled me for an appointment in Connecticut.. I live in Oregon. They know this because I had already given them all of my personal identifiable information. I don't want to trust my health and wellbeing with an office who apparently doesn't have the capacity to schedule an appointment correctly. Thanks for wasting my time.

My whole experience was not good. I did not want to write a review. However, I have had multiple text messages from Aspen and multiple emails asking me to complete a survey. It's overwhelming . I even tried to block your emails.

So because your persistent with your surveys let me go into some detail.

1st. During my initial visit after the dental hygienist performed her analysis on my teeth she told me I had gum disease and I needed to get my wisdom tooth pulled. She then gives me directions on what the next steps were but first we needed the Dr. To come in and confirm. After she goes into her spill about the survey and wanted feed back etc etc. (Keep in mind my visit wasn't finished, the Dr didn't even come in yet ) not only was I scared and shocked to hear I had gum disease but now I was frustrated for the lack of empathy the hygienist gave me. She was finished with her consultation and was now pushing for a good review. That rubbed me the wrong way.

2. I swore they asked me if I wanted my teeth whitened about 3 times. The whole time I felt they were trying to upsell. I was told to buy the $150 electric toothbrush there, the $30 toothpaste for gum disease. And a $5,000 treatment plan. And then when I go to pay, the lady again asked if I'm interested in teeth whitening.

3. I'm paying at the counter the phones ringing off the hook. The lady at the desk apologized and put me on hold. Then got off the phone and said she wished the phones would stop ringing as their computers had been down and she needed to catch up on work. She was obviously overwhelmed. She continued to put the calls on hold but huffed and puffed every time. Very unprofessional. (I've been in her position when the computers are down) It sucks yes, but don't explain that to a 1st time guest and tell me you wish people would stop calling that your behind on work.

4. So now I leave. I scheduled a wisdom tooth removal with a oral surgeon elsewhere. It was cheaper. I contacted Aspen and let them know I needed my xrays sent over to the oral surgeons office. The gentleman I believe his name was Nick; Told me I need to fill out a release form and give them consent. I said that's fine email it to me and I'll get that back to you right away. I emailed the form back within 20 minutes. 1 week later I get a call from my oral surgeons office informing me they never received the xrays. I contacted Aspen and asked if they could send them over. Well, I accidentally called the Eugene office and that lady told me it could take up to 10 days but I needed to contact the Springfield office. So I called Springfield and Nick answered again. I said look I have my surgery scheduled for tmro I need the xrays sent over. He looks into my file and says ," Oh yes we did we receive the consent form, I'll get that sent over to our corporate office. It has to go through them before we can send over your xrays." At this point I am frustrated because I sent this over 7 days ago and your JUST NOW sending this to your corporate office for approval. I told Nick he never informed me of a 10 day processing period if I would have knew about it, I would have arranged my surgery at an optimal time for the xrays to get sent over. Now it's last minute and your telling me there's not much you can do on your end ? You can't make the process go any quicker . I sent this form to you 7 days ago it should have already been handled. Anyway, I was just going to have to pay my oral surgeon another $120 for new xrays since Aspen dental isn't on top of their work. I couldnt reschedule my appt because I had already arranged time off work for my surgery.

Finally, I contacted my oral surgeons office and let them know the situation. The lady helping me was appalled that they couldn't just scan the xrays over. She said it's a couple clicks of a button and couldn't believe them. She even insisted I find a new dental office that she has heard negative things about Aspen . I couldn't agree more

Went to these guys very recently, and have been in for a few follow ups. I can't say enough how much I love these guys! I have yet to find a single person working there that wasn't extremely genuine and nice. I went in knowing I had some work to be done after not being in for some time. They did not make me feel ashamed, or guilty for poor upkeep on my part, but instead encouraged me in a way that made me feel like I would be better than ever. They referred me to a Veteran's event they do every year that allowed me to get in some additional work at no cost to me...simply amazing work, and so efficient. Despite my coming to them at a time where my mouth was in extraordinary pain, they were a very comforting peace of mind. Just wanted to shout out that these guys do really care...and they don't give that vibe like you're being patronized. I really couldn't imagine going anywhere else.

I had an absolute HORRIBLE experience. The dentist was rude and after she looked over my teeth I was the one to point out a giant hole on the side of my molar from an old filling. I choked throughout the filling work. At the end of all the work I was rebilled 3 extra unexpected times because "things change". Had to push and eventually called the Eugene location to get back in when I was having tooth pains in area of work still 2 months later. Still continue to have pain and all they can do is refer me to an endodontist. At my own cost. No pain prior to any work done. Thanks Aspen.