Bright Now! Dental & Orthodontics

After going to Bright Now for years I came to realize that the dentist was definitely not proactive in regard to my long term care!!!! Additionally, upon questioning the office mgr. with regard to insurance matters, she blatantly gave me answers that according to the insurance representative were definitely not true! An office employee attempted to apply pressure techniques on me while I was waiting nearly one half hour in the chair for a cleaning procedure and claimed that the insurance company could not be reached and that the hygienist had already decided to go home, even though as stated, I was in the dental chair waiting for care. I left this practice and have since learned that my needs could have definitely been handled in ways that would have resulted in a better outcome for me. Additionally, a procedure was offered as one of my solutions which has now been understood as not necessarily the best option! Best wishes in all your choices!

I love this place been coming here for years best dentist ever and the office team is amazing

I’ve been coming here for a little over two years I’ve always had a decent experience. In the process of these two years I was always told they recommended an old tooth that had a root canal be redone. I was told they would find a facility that took my insurance and then I would be referred out, but it was never addressed as anything that could potentially be serious. In January I had all 4 wisdom teeth pulled which was another experience of its own. After some pretty painful and serious complications I had a panoramic X-ray of my entire jaw. Where I was told everything looked fine. Fast forward 6 months later I began to have tooth pain I came in for a checkup for that specific tooth and was told I had made an appt for teeth cleaning and receptionist sort of went back and forth with me on it. Dr Chan came in and flat out told me I have a full on Infection and that my tooth cannot be saved. I would need bone graph and an implant I mentioned I also still had complications from my wisdom teeth extraction he just said to schedule to see the oral surgeon & then walked away moments later I was given a Rx for antibiotics by someone and I was told to see the receptionist for an appt and review of costs for treatment. (They didn’t even do my cleaning by the way even after I asked) once up front the gal told me my total cost would amount to $4000 and that most of it my insurance would not cover ! Then she proceeded to show me my “implant” only to be shown that I would be paying $4000 FOR A PARTIAL AND THE LOSE OF MY TOOTH!!! I asked for management but she was on vacation. They didn’t offer any alternative options they didn’t offer to refer me to a specialist like they were originally were suppose to years ago!! They failed then to mention this could have gotten to be this serious had they done so I would not have allowed this much time to pass! I trusted them ! I have gotten a second opinion regarding my tooth and it indeed can be saved and I do not have to loose $4000 or my tooth!! Just makes me really mad to think of all the money I’ve probably over paid them for services and for other patients ! And the horrible experience they put me through!! BEWARE!

I was having dental pain and in search of a dental office that can could book me soon. I reached out to Bright now dental, the first person who attended to me over the phone was patient, professional and empathetic about my situation. Scheduled me for the following day. I have been to several dental offices and not returned due to lack of organization or unprofessionalism. However the moment I was called back at to be seen, the staff was so courteous and friendly. Dr. Chan was amazing, was able to take care of my dental issue all in one day. I felt valued. I will be bringing my family and I’m reassured they’ll be in good hands.

I am moving back into the area and needed to find a bright now dental office as I got braces from another office. I was going to give BN Fresno 5 stars but I thought I would reserve that rating at least for now.

This was my first visit to this facility. I have been to other Bright Now offices (Modesto, Roseville, and Riverbank) and this facility was considerably larger (pleased). That being it’s busy but the staff do a decent job getting patients seen. I didn’t have to wait more then 110 minutes For my visit.

I was seen for ortho consult (as this is my first visit to this office and I already have braces while assigned to another office). I was also seen for a general cleaning. After for a dental cleaning i was able to get my braces adjusted.

My experience was very good and I am pleased with both ortho (Dr B) and general dentist (Dr Chan). The dental hygienist (David or Mark?) was also very good.

Thank you a Bright w dental of Fresno!!

Transferred here from the other location because I was no longer satisfied with the service at that location. I am happy to report that this transfer was a great decision. The dentist here is very informative and great with kids and the staff is very friendly. The staff accommodate with my schedule changes when possible and are very helpful. My youngest son absolutely loves coming to the dentist and excitedly anticipates his visits. Not to mention they have a great orthodontist on staff my children do not fear any ortho visits at this office and that's how it should be. I am glad I made the switch for my family to come to this office.

Love the doctors and staff at Bright Now Dental! They are very nice and welcoming. Everyone has a positive attitude. Nothing but good experiences when I go.

Honestly Dr Chan, I wish you would've explained to me the "plan of care". Personally I felt a little lost when the clerk was reviewing my dental history. You recommend a deep cleaning. I wasn't sure what a deep cleaning involved. Just because I had a deep cleaning 2 yrs ago? Did you see something on my xrays? My gum pockets haven't changed for 2 yrs. No bleeding gums. The hygienist barely touched my teeth. I never had my teeth cleaned like that.

This was my dental office a few years ago, then I moved to Clovis & didn't need dental work for a while. I now have a bad tooth that needs extracting, so I went all the way back to this office for new xrays/evaluation because I was comfortable there. They are all VERY nice, my appointment was a very good experience & I scheduled my extraction with Dr. Chan for about 3 weeks later (due to my own scheduling/availability issues).

Three weeks & 2 appointment confirmations later I got a call this morning (extraction day) explaining Dr. Chan says I actually need an oral surgeon to perform my extraction & the oral surgeon will be available Wednesday (which I wouldn't be able to schedule if I wanted to). Dr. Chan has been the only person to perform my dental work in the past (an extraction and a root canal) so I don't understand why I now need an oral surgeon, but there must be a reason. Nevertheless, they had 3 weeks to inform me of this rather than call me on the day of my appointment- which I was very much anticipating. I have a large hole in my tooth and it hurts. A lot. They did say I could get a deep cleaning today, if I wanted. I declined to drive across town for a cleaning; I NEED this tooth taken out of my head. It hurts.

I'm disappointed and surprised this happened. I am very apprehensive about dental work and I felt very comfortable there- to the extent I drove 30 minutes to visit this office even though there is another Bright Now 10 minutes away from my home.

I've since made a new appointment at the office closer to my home & hopefully I'll be able to get this painful tooth removed once and for all.

Be careful with this place. They will say and do anything to get you to spend more. The hygienist began telling me how bad my teeth were and that he could barely even clean them so I needed a deep cleaning. He scared me so much that I stopped going. I found a family dentist a couple years later and started going to them. They said that my teeth were fine, except for some plaque buildup, and that I definitely did not need a deep cleaning.
My friend on the other hand was not so lucky and they talked him into a deep cleaning. Apparently this is their thing. So be cautious.
Other than that they were fine. I only gave the two stars because they lie for money