Bright Now! Dental & Orthodontics

I feel robbed. I went in for 2 cavity fills and agreed on silver due to the substantial price difference. It was going to come out to $30. After the job had been completed and it was time to pay I was shocked to see a $128 bill. I was never notified prior to the cavity filling, but they had opted for the white filling instead of silver due to recent sensitivity. The receptionist claims she left a message to notify me of the change, and as I was getting the job done it was too late for her to give me a heads up because she was on her lunch break. I have a high pain tolerance and could have very easily dealt with a bit of sensitivity with the silver fillings. I am a college student and the $128 came out of my pockets. I deserved to have heard my options prior to the work being done and all in all I felt that it was dishonest.

I’ve been coming here for a few years now, my whole family is seen here. Today Wait time here was horrible! Waited an hour to get seen for a simple ortho checkup (new rubber bands) Not sure what was going on with staff today but they weren’t very pleasing.

Went in for dental emergency today (Saturday) they scheduled me at 1:00pm (they close at 2) I am 9 months pregnant with horrible toothache haven’t been able to eat or anything and my OB cleared me for extraction/root canal etc. they called and verified with him and everything. Finally got settled in the back it’s about 1:58 I told them to extract and the girl goes over to dr young and I hear them talking she says something around the lines of “she wants to opt for extraction” he replies “well okay that should be fine but it will be over time we will be here till about 3” they laughed and then followed by mumbling. He comes in and looks and says we need to check with your doctor mind you they have already checked with my doctor. He then starts to tell me how I shouldn’t opt for extraction and it’s dangerous and just trying to convince me to not do it. I said I understand but I already made up my mind. He leaves and comes back and says I think we should give you antibiotics and pain meds. I said I can only take Tylenol (due to pregnancy) and it’s not helping he said yeah but the pain will go away with antibiotics. I said I still want the extraction. He keeps making excuses as to why I shouldn’t do it even tells me it can be life threatening. Then he said he called a friend who is an oral
Surgeon and he told him not to do it. At this point I get that they do not want to do it so I get up and walk out. Mind you my dentist is doing it but I couldn’t get in till Monday but it’s been so bad I wanted it done sooner guess I’ll have to wait anyways. TAKE BUSINESS ELSEWHERE, DO NOT WASTE YOUR TIME. THEY ARE UNPROFESSIONAL!!!! Will also be calling and complaining Monday.

I have been to many dentist offices over the years, this is the first one that actually charged my insurance correctly! I was being overcharged at MarketPlace Smiles but not here. They’re great with the kids and very friendly. I recommend this place to adults and kids.

I really like the doctor and staff. Who loves going to the dentist? I have had a few bad experiences in the past with other dentists and this doctor is very patient and makes you feel comfortable.

Will my very first visit at this office was a little new and scary for me. Cause it's hard for me to get use to new places. Especially when it comes to going to the dentist. But when i had to get crowns put on Dr. Chan was so nice and sweet and kind to me. He told me everything he was going to to, before he did it. he even went over the procedure with me. And he asked if i had any questions . Witch that's what i like about Dr.Chan. And another thing he has a very good sense of humor.
And his assistance are very nice and kind, and also sweet. And they also have a real good sense of humor.
And Angela that runs the front of the office is real helpful and nice, she goes the extra mile to make sure you understand all the paper work. That needs to be filled out. Or if you are setting up a payment plan she will go over every little detail that you need to know.
And Mark the dental hygienist will he is very nice. He's fast at what he does he gets you in and gets you out. So you can enjoy the rest of your day and the same goes for Dr.Chan. These to do not fool around they get right down to bussines and get started on what needs to be done.
The whole office is nice neat and clean everything is so efficient and tidy and organized They made this office nice and homey to make you feel comfortable being there.
And i can honestly say that i like it there. I'm glad that my mom found this place for me. it's not easy for me to feel safe and comfortable at a dentist. i just would get scared. but i'm not scared no more.
I'm happy a person when i go there. I Know this might seem like a lot to type but i had a lot to say. A nd i'm glad that i get this chance to voice my opinion.

The staff are very friendly and professional. The office is very clean and uses modern technology. It is slightly more expensive than my last dentist, but I'm happy to pay because the service is great and easy to access.

A week after scheduling my appointment they suddenly cancelled a procedure two days beforehand, and informed me they had scheduled me elsewhere, for a significantly higher price, without my consent, violating HIPPA procedures by giving my personal and medical information to another practice without my permission. This company has an F rating with the BBB for a reason. Extremely unethical and unprofessional. Stay far away.

Dr Chan is a very good dentist,and he care a lot about his patients. he goes the extra mile to explain things to his patients. Like for example he showed me how to floss with my new partials. Cause I have to use these floss threaders. And he asked me if knew to use them, and i said not really so he took the time to show me how.
Dr Chan's assistant Michelle is nice and kind,she very good withe patents and she's very efficient and professional. and also his other assistants is efficient professional.They both have a real good sense of humor. They love to joke with patients,and have fun at work as well. they always come to work with a smile on their face.
mark is really good as a dental hygienist, He does an excellent job cleaning your teeth. He's fast and efficient as well. He also love's to have fun at work to . mark has a good sense of humor. Love's to joke and talk. Especially if your're talking about movies.
Angelia is the backbone for the entire office including the front desk by answering calls, helping people filling out forms,and making right choice on you're payment plans. she's nice and kind and very professional. She knows what needs to be done ,for Dr Chan.Like ordering supplies, making sure that he has so much of everything. Like supplies forms and etc.
Now to tell you what I think of the office. It's nice and tidy and well kept. It makes me feel like I never left home. I feel like Dr Chan Decided to me a house call. I're never seen a dentist office like this one. I just makes people feel at home, it's great I love coming here.

I would highly reccomend this dentist. Its nice and clean staff is very professional. They take their time and know what they are doing. They dont try and take all of your money like western Dental...i like my new Dentist