Aspen Dental

Got me right in and very professional. I've had a long journey with failing and lose teeth. They have been professional along the whole way. I'm about to get my permanent Flex Partial Dentures and I'm super excited. In the 6 appointments in 6 months I only had unpleasant appointment with an assistant during an adjustment. Considering the whole process I'll take it...

Bridgeton location- New patient had completed the patient information forms prior to visit. Arrived prior to 9am visit. I had completed additional forms by 9:02. Waited till 9:22 to ask what is their normal wait time. Finally at about 9:30 services started. Staff is friendly was told they had hygienist appointment available at 1:30 pm. Told them I would come back. Received call at 1:26pm while parked on lot that an error was made in double booking and they only had one hygienist. Rescheduled for the following day. I was frustrated with the wait time and scheduling error. The reason I gave three stars was Erika the hygienist was professional and informative about her services. Not sure if I’ll return for my next 6 month cleaning.

Everyone at the office was friendly and helpful and assured my comfort here. I am one of those people that is dealthy afraid of the dentist and I was made to feel comfortable. They even help you figure out more affordable ways to pay for your services.

I've had nothing but great experiences here. All of the staff are kind, knowledgeable and very positive. Shout out to Leila for providing me with really good information about dental health and keeping my teeth and gums healthy

Customer service was excellent dentist was great... However, they never sent the special toothpaste my daughter needed for her teeth.. They said give it a couple of days but it's been several and no toothpaste at the pharmacy... Been trying to call them to no avail... That's why I've given 4 stars instead of 5...

Part of my tooth broke off.
After multi x-rays, fortunately covered by Medicare & Humana,
LONG WAITS,
finally saw the dentist,
who was friendly, but said he could do NOTHING for me -
would not cement it back,
did not offer to smooth the sharp edge down,
NOTHING.

THEN payment advisor said:
2 options -
1) 9300 to extract 4 remaining lower teeth -
which currently do NOT hurt,
do NOT need extraction -
then posts & lower denture
2) 2600 to extract 4 lower teeth -
again, NOT NEEDED -
then lower denture which would need denture paste each day.

NO THANK YOU.

I was there a long time, with this being my first time and having a procedure done; I was told this was normal and the second visit would be much quicker. Everyone was very professional, explained everything and did a very good job. I was very pleased with my service and am looking forward to my next appointment.

I am a new patient at Aspen Dental -----I love this place. Dr Chris is
totally awesome. All of the staff is great and friendly. they always speak to you. During my mouth surgery, SHEILA. took care of me and she is
great to work with.
I sincerely recommend this dental office.

I want to personally acknowledge a dental hygienist (Leila). As most of you well know, a severe toothache can be excruciating. I experienced that kind of pain as I sought out some relief. Sometimes those who you are at the mercy of simply treat you as a person who just needs to deal with it. Well, Leila was quite the opposite. She was a calming voice. She talks in a very soft tone that reassures you that she is there to help. Perhaps to even make the pain go away or at least be more tolerable. I needed her to tell me that. We all want care givers to care about us. Thank you Leila for caring about me.

I went in for an emergency tooth extraction. I was in a lot of pain because my tooth was infected and very swollen. When I told them I didn't have insurance I thought they'd help me with decent payments, but they took advantage of my situation. They were all very nice, and the tooth extraction wasn't as painful as I thought it would be, but they put me on a financing plan and the total came out to $2,000. I did get 2 cavities filled and they gave me a fancy toothbrush, but a couple of days later when I wasn't in pain, I looked at the bill and realized they did everything using the most expensive methods. That fancy toothbrush was $147! Who needs a $147 toothbrush? I found one almost exactly like it at Family Dollar for $5! The wait times were terrible as well. I always show up 30 minutes early to an appointment, just how I was raised, but a man who showed up and apologized for being late, (his original appointment was 30 minutes after I was to be seen) was called in not 5 minutes after he showed up...
Now I'm getting calls at 8 in the morning, 9 at night, all from private numbers, and when you answer they immediately put you on hold...
0/10 would not go again.