Aspen Dental

As a person without dental insurance, the first-time appointment seemed like a great situation. However, this whole experience was terrible. There was no privacy at all, there were a bunch of people in and out of the area I was in. X-rays were taken in front of the entire staff and waiting room. The people who were looking at my teeth seemed confused and were rude. Furthermore, I felt like I was just a walking dollar sign from the second I walked in. The woman in charge of financials stood over my shoulder the whole time and they gave me no moment to breathe in between the appointment and her talking to me about ‘monthly financing.’ It was my FIRST visit and they wanted me to sign on for and start paying for DENTAL SURGERY. Do not recommend. Avoid this place at all costs.

The staff was very professional, kind, and explained every step through the process. One of the girls that works at the front desk was super helpful and kind while explaining the details of my bill even for upcoming appointments. Overall, the whole visit went very smooth and I was very impressed with the cleanliness of the store. The staff took appropriate and safe precautions in light of covid. The medical technology (and technology in general) within the store was also very impressive- very modern and convenient! I was very impressed overall as this was my first visit.

They can do their job well and the dentist was nice enough, but I came in with a specific concern I thought would be easier and more time-saving for them to address as opposed to driving all the way home (my mistake, I guess). Only for them to talk smack about me on their messaging system (which my assistant had pulled up in the room where I could plainly see). I’ve had bad experiences with dentists and I was concerned that something may have genuinely been wrong with my tooth, and instead they ridiculed me for not driving all the way home to a dentist who I thought may have messed up one of my fillings and would in turn, have messed it up again if I went back. Very nice. Classy.

The staff here are very nice and they make you feel at ease. All my concerns were addressed. Great job!

This was my first and last time using Aspen Dental. Not counting the time I arrived before my scheduled appointment due to extra paper work for COVID screening, I spent more than 2 hours at this location. I was first seen 30 minutes after my scheduled time. During the time I waited in the lobby, the front-end desk employees were holding a conversation around teen pregnancy. Their discussions and personal opinions were loud enough so that everyone could hear. Unfortunately, some of the opinions would put shame upon a defenseless customer in the waiting area that might have been in that situation or have/had a loved one in that situation. A lesson in manners, decorum, and customer service would provide much benefit. Once my x-rays were taken, I again waited to be seen by a hygienist and dentist. The hygienist checked my gums and the dentist didn't even open my mouth. I was then asked to leave the cubicle I was in to go back out to the waiting area so that I could then go back to the cubicles for the actual cleaning. Again, another wait that was about 30 minutes. While waiting here I witnessed the disorganization and apparent friction between employees. When I saw the noticeable eye rolls between employees and the flustered running around from lack of client organization, I lost confidence that I would have a sufficient cleaning. The cleaning lasted maybe 10 minutes. Not worth it. I have permanent retainers on the top and bottom of my teeth. They didn't even bother to floss around them. I obviously do not recommend this branch of Aspen Dental to anybody.

The staff was nice enough. That is the only good. I was given materials that were not covered under my insurance. $100+ dollars worth of that were not covered. They also charged me the the full amount (minus $35), then charged my insurance for the full amount I had already paid. My insurance paid much more than they had assumed. So I over paid by $90. I am fairly sure this is double dipping and I will be contacting the BBB. First off don't accept anything they try to give you. It will be $30+ for everything. Unless you know every inch of your insurance or are an insurance person I would avoid having work done here.

Came in for severe tooth pain and wasn’t expecting the quick results that I got. Thought I was going to have to schedule a long line of appointments but they extracted the tooth right away and were very good.

The most pleasant dental experience of my life! Every employee working on July 26th, 2022 at the State College Aspen dental location deserves recognition! Thank you all for my smile!

New to the area and needed a new dentist. The communication regarding my first visit was awful. Make sure you have your x-rays forwarded from your previous dentist (It’s on you to do this. They will not ask you to do it when you schedule your first appointment or mention it in the new patient paperwork) or you will need to get a ton of new ones. I have never had so many x-rays done at the dentist.
Also, you won’t have a cleaning done at the first visit (Even though I scheduled the appointment for my routine cleaning, they never told me this. So after arriving at 7:45 am I was getting nervous about the time when It was 9:05 and I still hadn’t seen the doctor).
The gum health exam was awful. I may as well have been a disembodied mouth. It was just “If you hear 4 or 5 that’s unhealthy”. Then rattling off a ton of numbers including several 4s and 5s before telling me I had a gum infection and would need a deep cleaning and antibiotics. I am 42 and have never had a cavity. I go to the dentist every 6 months. I had zero concerns or complaints (again - I thought this was gonna be a routine cleaning). I knew darn well I had no infection. That is pretty much the only reason I waited for the dentist. She confirmed what I knew, I did not have an infection. I guess it’s good they don’t do a cleaning before the dentist sees you and agrees with the plan because the hygienist’s diagnosis and plan were wrong.
Overall, the staff were unfriendly and cold and even downright rude (to me and interactions I overheard). The dentist listened to my concerns at least and the office manager gave me a release for my x-rays so I can take them somewhere else. My husband was already seen and treated by them, but he will transfer somewhere else too, because I don’t trust them. Makes me want to call my old dentist’s office and thank them for how awesome they were. I would rather not have dental care than return to this office.

I was totally pleased after my visit. The hygienist who at my last visit was rude and disrespectful is now gone and the new one, Kristen (sp), was like a breath of fresh air..friendly, professional, caring. The other staff from reception to the dentist continued to be excellent employees.