Aspen Dental

I have been using Aspen Dental for 8 years and I continue to be very pleased with them. Sometimes there is a new dentist or staff, but the services continue to be of great quality. For the past couple of years I have had the same hygienist/dental assistant, Paige (I asked if I could keep her as my hygienist) who is excellent! She is professional yet friendly and caring; her expertise is apparent and consistent, and I appreciate that very much. She is not the only terrific hygienist there - each one I've had have been very good - but I think she is outstanding. Once or twice I've had to wait 30 minutes or more for my appointment which can be frustrating, but the staff is apologetic when that happens, and it's because they took on a patient with an emergency, which is actually comforting to me, knowing they are there to help. The office staff explains everything clearly and they are acutely aware of the high cost of healthcare and explain options without judgement. While going to the dentist is usually at the bottom of list of things I want to do, I like going there. There are so many dentists to choose from in my area, I prefer to keep Aspen Dental.

Got my wisdom teeth out here and now starting Invisalign treatment! From the awesome girls in the front to the dental assistants and Dr. R. These ladies are great! So kinda, funny and intelligent! I wouldn’t trust anyone else with my teeth!

Last year, I filled a hole. This year Sep. I received a bill saying that I didn’t pay my bill totally. I said I filled a hole last year. They said, yes. That one. I paid at that moment. They said they wrongly calculated my health insurance coverage so they charged less. Okay, I paid 25 dollars. One month later, another bill. Same reason. I paid 20 dollars again. They promised it was the last time asking money for the case of one year ago. If they keep asking, I am going to call health insurance company to checkout everything. I will never go there.
One more case, my husband was overcharged 100 hundred dollars for a toothbrush without noticing us. Guess what, they didn’t give us the toothbrush then we found out. They asked us to pick up the toothbrush and didn’t want to refund the money. We insisted to get the refund but still need to go back there.
The skill is not good, either. I pained for more than 1 week about the filled tooth so I called back. The doctor gave me a second small surgery to fix it. just filling a hole. They only have one doctor.

I was told to get rid of all my wisdom teeth (4) out one time right before I got this surgery. They said you have to pay extra fee if you want to change your plan like, removing one tooth a month. That is way different from what they told me before I made a payment to schedule that surgery appointment. I will not come here any more.

Aspen was excellent!!! The girls were all helpful, they fixed my problems and got more taken care of in one appointment then the previous place I went accomplished in 8 months ( easily 10 appointments or more)!!!! Thank you all so much your a god sent!!!

The staff was nice for the most part. Felt like the dental hygienist just brushed off any questions I had. I was treated very differently and with short answered when saying I need to think about my next appointment. I was treated very differently when I said I didn't want to pay $1500 to just have my teeth cleaned or take out a loan for it. Just not a good experience. Going to get a second opinion.

Little bit of a wait, but not too long. The staff was excellent. They were friendly, knowledgeable, personable, and professional. The office was clean and they adhered to all covid precautions, no shortcuts. They explained everything that was going to happen and answered any questions I had. I highly recommend the State College office of Aspen Dental.

All of the staff that I spoke with were kind and did their jobs well. However, I went in for a new patient check up - meaning only x rays and a very basic examination / no cleaning or other problem consultations - and I was there for ALMOST 90 MINUTES! My appointment was set for 5:30, and I did not leave until 6:50. The quality of service and the convenient hours make this office very tempting, but this extreme delay makes it hard for me to consider coming back.

I found the staff of this office to be very pleasant and competent. My appointment was on time, and they were very professional, yet friendly and concerned for my comfort and well-being. My procedure was painless and fairly quick considering what needed to be done. Each person who dealt with me explained what they were doing and why it needed to be done. This review comes from someone who always approaches a dental office nervously, but I was very satisfied with this visit.

The staff was very helpful and friendly and the doctor was kind and understanding.