Aspen Dental

I WOULD NOT RECOMMEND THEM TO ANYBODY! THEY ACT LIKE THEY CARE, BUT IT'S REALLY ABOUT THE MONEY!!! My fiancé has had $5,000 worth of work done on him. They told him to call if anything comes up. Monday he had extreme pain from a tooth. We called the emergency number and said they would call us back to let us know what could be done. They informed us that the "doctor" said they can't do anything and to just make sure not to eat on the side to pain was on. We called the office the next morning (Tuesday) and they said that he couldn't be seen until late April. How is someone with a dental emergency supposed to wait a month??? Two days later (Thursday) he is in extreme pain again. He is not the kind of person to scream or cry and yet he was. We called them AGAIN and the lady on the phone was extremely rude! She said they couldn't do anything. She couldn't even help us with were to go. We were able to get him seen at Johnson City Dental. They were able to pull the tooth SAME DAY and it turns out he had an abscess!!! That could have gone into his blood stream, (it's so dangerous) yet they wanted him to wait a whole month. Shame on them! They are supposed to be professionals who care!

The Dentist is a petite little woman that believes time is money and didn't wait until I was numb, even though I told her I wasn't. Unpleasant visit. With a mostly acceptable - once it quits hurting - outcome.

This being my first visit I was impressed! All 3 staff members were Phenomenal! The Front desk receptionist went out of her way to help in any way she could, she was very nice ! The dental assistant was understanding, polite and informative walking me through the xrays and assisting me and taking time to listen to my concerns! Now the dentist , I liked her also she was informative about my teeth and very positive/helpful , upbeat on where we go from here to get my teeth issues taken care of, I have not been keeping up with my dental issues and they were catching up with me. They took me in at a last minutes notice. I really Appreciate That! Cuudo's to everybody!!

Teresa is the best. Thank you for taking care of my teeth

The worst I have ever been to period. Would avoid at all cost and would sue if need be. The cleaning was the only good part.. They try to bate and hook you to get more money. You set one thing to do then they try to get you to do either two more things or change the set plan all together without telling. Maybe even try to do more damage so you try to go back and get them to repair it. Was my first time trying them heard that others around the country are not good and I'm not only not impressed but also in unnecessary pain because they don't care about doing a job well done

All of the staff are incredibly nice and that's the only good thing I have to say about this place. The wait times can be insane as there is only one dentist and they schedule 4 or 5 people in the same time slot. This also makes your experience feel incredibly rushed, like you're a part on an assembly line that needs to go out the door. My fillings were rough and uneven and they messed one up to the point that now I need a root canal. I 100% recommend going elsewhere for dental work.

My gut feeling was this place is not a trustworthy ethical place and after seeing a lot of these reviews - I'm going to trust my instincts .. The office was so super nice , the guy in the chair next too me was screaming his head off, I could over hear the staff talking about money and the Doctor seems insane - The insurance girls seemed so competent and I believe she is but she is leaving - I am not using this place cause it looks like big trouble.

My first visit with aspen Dental I was so nervous but the Dr, office manager, receptionist ect was so nice... thy easier my fears and even talked to me where I understand things that where wrong and how to fix them.Yes it's costly but way less than if I had went anywhere else... Thanks Aspen Dental for making me feel welcome. Can't wait for my teeth to be fixed and stop hurting yay... No more pain... Will update when I finish with all the work done...

Absolutely love the staff! They were so good to work with me & get me in. My broken tooth was extracted before I even realized what was happening! Was so pain-free I didn't even need a Tylenol or anything! I love these people! Not only all that, but their prices were so completely fair. Something you just don't find in dentistry. I am very very grateful!

The first time that I had gone to aspen dental, the experience was great. The second time (which was for an emergency), it was also pretty decent. I had a tooth filling about 3 months ago and started to notice the filling to be discolored around the edges, and some mild discomfort (only when I push on it). When I called to make an appointment, they asked if it was hurting and I said “no”. I mean, it only mildly bothered me when I pushed on it, and I didn’t think it was too painful. My appointment was at 830. I was taken inside on time, but sat in the back for 45mins without anyone coming to tell me that the doctor was running behind. Being a medical professional myself, I felt that it was unprofessional to have a patient sitting there without any update. I would at least tell my patients that I am running late on the days that I do. I had to walk out before being seen because I had another appointment down the street at 930. I was walking out and told the lady at the front desk that I would need an appointment again, but due to Covid, they were only seeing emergencies the following week. I was pretty upset that they had not wanted to accommodate me somehow. The lady asked me if my tooth was hurting and I said no (like I said, it doesn’t hurt if I don’t push on it). I called back to reschedule my appointment, told them that I was very unhappy with my experience there, and when I said that I was having discomfort when I pushed on the filling, the lady went on to tell me that that’s NOT what I told her and was very rude to me over the phone. I might not consider going back and I might not continue to recommend this place anymore. I might give them another shot but I might not. Let’s see if they can accommodate me.