Aspen Dental

I can’t tell you how nice and caring the staff was.They were so nice and friendly. They made sure I was comfortable before being seen by the dentist. The customer service is just awesome. I would recommend Aspen Dental to everyone I know. Thanks so much I am glad that I chose the right dentist.

Had a great experience. I was able to find an upcoming appointment quickly and scheduled a following visit the next day. Khrystyna was friendly and informative during my xrays.
Marie completed my cleaning and the pain I had been experiencing for weeks went away with the procedure. Marie had been informative as well. I felt my comfort were prioritized. I am amazed at what a simple procedure can do and looking forward to continuing my services with Aspen.

I had an appointment scheduled had my appointment card I live an hour away when I got there they said I did have an appointment I showed my card and was told if I didn't confirm it was canceled they said they called me and I didn't have a missed called I feel I was bumped for someone else do that to a local person Gas to high for GAMES

I would rate 0 stars if I could this was the most unprofessional and unorganized dentist office I have ever been too. Unless you have 3 hours to waste when you thought you’d have a 30-45 min appointment. Or if you’d like to be treated by staff who don’t care or communicate as a team to resolve your issues. Or if you’d like poorly trained dental assistants to scrape up the entire inside of your mouth.

I am in Alabama for a short period of time and started experiencing tooth pain. I came to this office for my appointment and was met with extreme unprofessionalism by front desk staff, I sat in the waiting room after checking in for about an hour before anyone told me they could not verify my dental insurance, where they told me I could just work out a self pay plan. No! I have dental coverage for a reason and it took me less than 5 minutes to call my insurance company and verify I did have coverage. Considering this office makes such a big deal about being 15 minutes early for paperwork but then you sit there for over an hour! I finally was brought back to have X-Rays completed, absolutely no one likes these things they are uncomfortable, I know that! But this dental assistant was painfully shoving the tool in my mouth in places where it did not fit causing my cheeks and gums to now be cut up - I have NEVER had this happen after dental X-Rays. Not to mention I was drooling all over myself and was not offered a tissue or napkin or anything to wipe up, is this not common?! Once I was brought back to the room I was met with another dental assistant who communicated nothing about what she was doing she just told me open wide and started on. Then I was met with ANOTHER staff member who they referred to as the hygienist. 3 people to get X-rays and room a simple dental concern?! Not to mention there was no communication between staff and every single one of these people I was met with asked me over and over what I was coming in to be seen for - there was mention of dental cleaning? I was there for tooth pain! This final assistant or hygienist who came in took a look at my teeth to tell me that I need a prescription strength toothbrush and teeth whitening. Since when is teeth whitening anything other than cosmetic?! This same hygienist then tried to make me feel bad for declining a cancer screening stating “yeah until it’s too late”. Nope don’t need a cancer screening I am just being seen for TOOTH PAIN. I told everyone in this office I was not even going to be in Alabama long and I was not establishing any type of long term care I just had concerns of my tooth pain. After the hygienist left I waited in the room for about another hour before the dentist even came in. We are now talking 2 hours past my appointment time before I am even seeing the dentist. Dr. Tolbert entered the room and 3 other people entered as well my first thought was does it take this many people? Then I realized there was just front desk staff hanging out in my exam room to talk to a hygienist about personal matters?! I have to say Dr. Tolbert was very friendly and quickly addressed my concerns and was the only one in the office who took the time to listen and understood I didn’t want all this extra stuff or follow up appointments considering I will only be in Alabama for another week or so. I had nothing serious going on thank god because I will never be returning Aspen Dental!

Great visit! Loved how professional and kind all the staff was! Everyone did a great job!!

I went around a year and a half ago. They were helpful. Do y'all still take united healthcare and do y'all still take Genesis credit?

My first visit to Aspen Dental today was a very very pleasant one too. Dr. Tolbert, the Higienists, (Mary), and all the staff were very nice and ready to help. I highly recommend it. Thanks to all of them.

Christyna did my X-rays and she was very sweet and professional. No one likes getting X-rays done but she is very pleasent to talk to. She made the process less uncomfortable. Everyone else is nice and does their jobs well too.

Awful professionalism. The staff will talk behind your back and discuss their daily routine and ignore you during procedures. Scheduling is out of control and they will flip flop on dates and things you've never even needed done or discussed in the office. If you go here, be sure to write down your own appointment and what's being done, because they sure won't even know.

Go local, don't do these chain copy and paste money grabbing dentists. I've established elsewhere and my current place disagrees with majority of the work that this place told me I needed.

Also, don't be surprised after leaving a bad review that they drop you as a patient. Check yelp for the real reviews too if they're deleted off of Google. There's a reason they have 2/5 stars on there.

Absolutely a no judgement zone with professionals who are great at what they do. They want you to be comfortable and will do everything they can to make your visit pleasant. Becky is a miracle worker and will take care of any extra issues( fear, gagging, etc) that you have with skill and kindness. I definitely recommend them.