Aspen Dental

My Experience at Aspen DENTAL PRATTVILLE ALABAMA was a Great one. From the front desk to the professionalism of the DENTIST and Staff. I want to personally thank CIARA for her help at check out, she was Great. I look forward to my next visit . 10 Stars

Terrible experience. Had to wait way too long for them to tell me what i already knew. Didnt even resolve the problem. And since it took 2 and 1/2 hours to even see the dentist i didnt have time to wait the other hour it was gonna take to talk to the finance director. So i left with my main issue still unresolved. And i dont live in the same city so i cant just go bavk and sit and wait who the hell knows how long to talk to the finance people. Will never go back waste of over 3 hours of my life..

I have never been to a doctor or dentist office more friendly, kind and helpful than your office was on yesterday. I was so afraid, but l left out actual laughing. Thank you Aspen Staff. Keep up the good work work.

Was easy to get appt. And they called to see if I wanted a earlier appointment since someone had cancelled. When I got there it was nice and clean. And the staff was great and the dentist told me what I needed done. Teeth are in bad shape but wasn't disrespected for that anyways came up with a treatment plan it was out of my budget but they was trying to help save my teeth. Anyways we talked and done some adding and subtracting till I finally got the price I could afford and the treatment i needed. Great experience. Would recommend to anyone March 10 2017

I went for a dental exam/ cleaning, and everything as far as my x-rays went well until I had to go to the back for the actual cleaning part. A lady literally poked every single gum in my mouth with the sharp tool she had and then said she had to get the doctor because I was bleeding. The doctor came and also poked my gums very painfully until he said that I would need a deeper cleaning to resolve the "periodontitis" that I had. They tried to charge me over $2,000 so after they finished poking me, I left. The X-ray technician I had was very nice though. I can't say that I would recommend them for your cleanings.

The staff was friendly and got seen in a timely manner for being an emergency work-in. The only problem I have is, I broke a tooth off at work Thursday, got the emergency appointment on Friday and then was told after I got there they wouldn't do anything to my tooth until Monday. Roots are exposed and it is right up front. Was told they were closing early and they couldn't work me in to have it done. That just seems a little like they didn't care about my situation. So now, I'm going through the weekend without any relief and have to go back Monday for a fix to the tooth. One would think that they would have stayed and worked me in since my roots were exposed and it was causing me pain.

Edit:

Got seen on the 24th and everything went good. Staff was still super friendly and the dentist was very good. Did a root canal and temporary crown and I was done in about an hour and a half. Very satisfied with the work

The staff was okay. I felt as if they're all about the money. The services that was received on the 4 of November was NOT professional advice from the dentist. His remarks of sarcastic about a decision that was up to a patient. Never will I return or recommend anyone there. And I will be contacting my insurance company to see exactly what they were billed for.

definitely the worst dental experience! my appointment was an emergency appointment for a broken tooth. i stayed at the prattville location for 3 hours for them to take x rays and stab at each tooth. my tooth was never pulled. left the same way i came.very poor service!
DO NOT RECOMMEND!!!

The staff is great. My experience was great. They will work with you with you also with the plans.

Went in for an appointment at 7:00 that morning to see about getting a temporary crown placed until I could get to my primary dentist because my permanent had broken, was signed in and told to wait. After sitting in the lobby an hour I went back to the front desk and asked when I would be seen the lady at the front desk checked and said it should be soon now. Sat in the lobby another 45 min before being called back. Was told I had all types of things wrong with my mouth ($1300 dollars worth) that my dentist hadn’t caught. This was ironic because I have a very good respected dentist and have been seeing him for the last 10 years faithfully and he wouldn’t have missed all that. Anyways, I was going to go ahead with the service that they described but wanted to know what my payments through financing would be just in case I wanted to switch dentist. They said they couldn’t tell me unless I actually signed up for the financing and they said they could cancel it before a certain time frame without me having to pay anything should I change my mind about seeing them. WRONG!!!!! I ended up getting a bill even though I canceled the appointments I had before hand and got charged $30 for oral cancer screening (which I knew about)on top of $17 in finance charges that I wasn’t aware I would be charged. I wasn’t even told I would get a bill through this third party service comenity. It’s not even worth going back to they office to explain this because I know they will not give me my $17 back it would be a waste of time, but for anyone reading this that not sure they want service here do not sign any financing papers until your absolutely sure or you will be stuck paying financing charges on services you didn’t even have!!!!