University of Illinois at Chicago College of Dentistry

I went to urgent care yesterday for wisdom tooth pain. I was seen by student Meghan Robin. She was great! I was seen pretty fast considering all the people that were in the waiting room. Everyone was called pretty fast. After I had my scans done they noticed that I had a large cyst in my jaw that my regular dentist was never able to see on regular x-rays because it was in the back of my jaw. I was told that I had to make an appointment for a consultation to discuss treatment/removal of the cyst. They gave me an urgent appointment for 9/3 (appointments are usually 3 months away) and sent me down to get my wisdom tooth extracted, yes, the same day! While i was sitting on the chair, Dr Barthana came to see me and asked if he can just do my consultation now for the cyst so that he can get it over with since I was already there. He explained that I would have to make an appointment for a biopsy, that was the first step. The students then extracted my wisdom tooth. After the extraction Dr Barthana asked if he can just do my biopsy that day since he had time. I was surprised and happy that he was willing to do that for me all in the same day. He said I broke a record because that never happens. He took me down for the biopsy and put a drain tube to see if the cyst will shrink with time. I didn't feel anything because I was pretty numb through everything. I had a great experience yesterday and I'm thankful that they were able to do everything the same day. Student Meghan was texting me checking on me through out my procedures and even when I was at home. I look forward to seeing her next month. I recommend this clinic. They really helped me! Everyone was awesome and very friendly!

I drove my niece for an appt at 230pm. We left with more than enough time from Onarga, IL and would've been in the parking lot by 2pm but something happened by I57 around 119th st that caused traffic to slow down to 5mph or less or stopped...I don't know what has going on. We were 25 minutes late to the appt because of that and we tried calling to let them know but can never get through. Last call took an hour to get ahold of someone. Now we have to reschedule after taking time off work already to bring her to this appt from 1.5 hrs away. They are not even understanding to the situation.

I had some major implant work done here. The team of Doctors maintained professional care all through the process. The atmosphere is bright, modern, and comfortable. When you have an upcoming appointment an automated phone prompt contacts you to assure that you're aware of the date. You can also have a text message sent to you. I'll be returning to the school for ongoing dental care. They do excellent work. I give them a superlative.

No stars , my son needs a pulpotomy as his tooth has been hurting for weeks now , dentist gave me a referral I've been calling no answer the one time they did they tell me next appt is in 14 months ! It's called urgent for a reason

My experience with this place is appalling and my story is not a short one. Let me first say that the reviews are true. It is near to impossible to get in contact with ANYONE at this facility. I understand that they are super busy and have a lot of traffic but there has to be a better system in place.

I have been dealing with a tooth issue for a while now. I had/have a major infection and this is not something that can be put on hold. 3 dentists have told me the tooth can easily be saved with a root canal but since I have a state health plan, there are not many endodontists in network. That is how I found UIC. They take my insurance. I called and called and called every day for days at all different times. I called every number listed on their website. My goal was to reach endodotics. I sent emails to endodotics since it states you can set an appointment via email on their website. No response. I eventually sent an email to a general contact listed on the website complaining about not reaching anyone. I got a call that day. They set an appointment for me 2 days out.

My appointment was for 1:00 PM. I live 36 miles away from this place. It took me about an hour to get there. I didn't find out until I got there that my appointment was with urgent care. I waited over 2 hours before I was even seen. Keep in mind, they knew ahead of time what insurance i had and that I needed a root canal. Endodontics knew this too. By the time I was taken up to endodotics to make an appointment, it was over 3 1/2 hours from the time I got there. Before anything, they scheduled an appointment. Then, the woman sitting at the desk says to me so casually, that my insurance does not cover root canals on molars and I would have to pay $650. Um, wouldn't you state that little bit of info before scheduling someone? She acted like the entire world walks around with $650 in their pockets. When I told her that was going to be impossible, she seemed to care less that my entire day was now wasted. Nothing she could do. At this point I was close to having a breakdown. I told her I wanted to speak with someone. I didn't care if it was the person in charge of the entire building but I wasn't leaving without doing so. I was sent to another department where I spoke with the director of clinics, Robin Waner. Although she was very nice and seemed sympathetic, i just has this feeling that nothing was going to happen. She took my name and number. That was last Thursday. Never heard from anyone. They knew exactly what I needed before i even got there. In both my emails and over the phone, I told them about my insurance and what procedure I needed. This should have been told to me before I spent hours of my time and gas to drive there. I had already been through so much. This was handled in such an unprofessional manner that I can't see myself ever referring someone to their clinics. I understand that they help people in need but don't we help them as well by allowing their students (people that haven't even graduated yet) work on us? That seems like putting a lot of trust in someone.

What many others have said. Had to search for a new dentist because my step daughter was traumatized from her experience. Now she’s fine with the newer dentist we found but it took extra time for her to adjust thanks to this place. Cannot believe how unprofessional these people act. Even the responses to reviews are unprofessional.

Student docs are great and friendly; however, they don’t know how to work with children who are afraid. My son was promised he would be able to watch a TV screen during the operation- the screen didn’t work and they knew it even while making the promise. He was told he wouldn’t get a shot. They had to give a shot to numb his gums and from that point he would not corporate. You cannot lie to children and expect a good experience. The nurse / attendant Sonya was rude, mean and called my child defiant because he was afraid and the doc couldn’t complete her task. Wouldn’t recommend for children who are special needs, or highly afraid.

Awful terrible dentist place. My daughter had the worst experience ever. Please mothers keep your kids safe from this place. They put my daughter crowns all over her mouth for no reason. Now I regret taking her to this terrible dentist. She cry over her smile and her teeth. This is a really embarrasses situation.

They have the most infuriating appointment setting process I've ever seen, they can only schedule appointments for three hours for some unknown reason. Good luck trying to get someone to even answer a call in the first place even if you do call between 9:30-11:30, no one has even answered. Everyone there is really nice though. I want to punch myself in the face every time I try and setup an appointment

Impossible to leave a message on the Endodontics clinic line. Tried for many days to get in touch with the dentist who was supposed to do my procedure and was unable to. They do not dispose of messages to clear their line so there is no room to leave a new voicemail. It was very important that I be able to contact the dentist who was doing my procedure. Finally, in desperation, I canceled it. Now I must start all over again, if and when I can ever get through. Meanwhile, I have a tooth with a hole in it that isn't being attended to. I have a feeling that I will end up having to go over there to get things clarified, which is inefficient and annoying.

Now, two years later, the tooth crumbled and became abscessed. I'm having it pulled on Friday at NorthShore Hospital's dental clinic. The abscess has been extremely painful and costly, and now I will have a hole where I should have had a crown. Dentistry in Chicago sucks.