University of Illinois at Chicago College of Dentistry
Review of University of Illinois at Chicago College of Dentistry
University of Illinois at Chicago College of Dentistry: Providing Comprehensive Dental Care
The University of Illinois at Chicago College of Dentistry is a dental school located in the heart of Chicago, Illinois. The college offers a wide range of dental services, including dental implants, periodontics, oral surgery, orthodontics, and pediatric dentistry. The facility is open from Monday to Friday from 8:00 AM to 4:00 PM. The college is closed on weekends.
The college is committed to providing comprehensive dental care to its patients. However, according to some customer reviews, the college has been facing some challenges in delivering its services. Some customers have reported difficulties in scheduling appointments, with some waiting for months to get an appointment. Some customers have also reported long wait times and difficulties in reaching the oral surgery department. The phone trees are also said to be inaccessible, making it hard for customers to reach the right department or person.
Despite these challenges, some customers have praised the college for its excellent services. The pediatric dentistry department, in particular, has received positive reviews for its exceptional services. The staff is said to be understanding, patient, and willing to listen to the patients' concerns. Some customers have also praised the front desk staff for their efficiency, helpfulness, and sweet nature.
In conclusion, the University of Illinois at Chicago College of Dentistry is committed to providing comprehensive dental care to its patients. However, the college needs to address the challenges it's facing to improve its services and ensure customer satisfaction.
Amenities
- Wheelchair accessible entrance
Marcy Specht
I've tried to call app day long to make an appt for my daughter for a root canal. She can only see an endotonist because you take her insurance but I can't leave a voice mail cause it says mail box is full. I can't leave an email cause no one responds! This is just ridiculous! How do I get a hold of you guys??? I'm so aggravated!
Paulina Sobieralski
Whenever we try to make an appointment to UIC Dentistry they never answer the phone. They will pick up the phone and hang up and they won't call you back even when you have left them multiple voicemails. When you go to UIC and see the ladies who operate the phone they are always talking and ignoring the phones. They are also extremely rude. It has awful service.
diane Ribbentrop
Excellent care but very hard to get first appt. Keep trying Save tons of cash compared to
' regular ' dentists. Understand that calls will not be answered UNLESS they have appointment slots open.! Many want this service but slots are limited. Once you get in Its more than worth it. Calls are accepted only at certain times in the AM ...
Maria Salas
Receptionist are so bad never answer the phone. So after trying to get an appt for 2 days I went in to get an appt for my two boys and this was two weeks ago. When I took my boys in today. They told me you know your appt was a stand by. I was like no I made the appt two weeks ago, but it all change. When we meet the nice's, patient, professional dentist Jamie Kaufer and her assistant Anabelle. I cant find the words to describe the experience and. One of boys is a handful and they where so patient with smiles all the time. Totally recommend them!!!
E. Sepúlveda
Been calling for a week to get ahold of the endodontist. Left numerous messages. Faxed over the referral. Their voicemail is full. I have also tried calling all the other extensions just to get a human on the phone. The message states the hours they are open and I have tried calling literally once every hour of that time lines since last week. Extremely frustrated as county care list them as the only one registered as a provider with an endodontist. Please contact me back or someone tell me a different option
Foxx
I'm not sure if they're short staffed or have been closed since the week before Christmas but I've been calling since then to make an appointment for a root canal during their "supposed" business hours multiple times a day (i'm well aware they were closed the Friday before Christmas, Christmas Day, and Dec. 29th - Jan 2th.), calling different numbers on their website, they have a full voice-mail, and even sent them 4 emails and have heard nothing back but its good they can post pictures on Facebook. Just nice.
Carman Chiu
it's impossible to contact them to set up an appointment! like what some of the others have said, I have left 2 voicemails and sent them in an email in the past week but they still have never got back to me! The person who comments back on those reviews just says "thanks for your feedback"...ok what is that supposed to do? are you going to fix your phone or what? CONTACT THEM BACK. CONTACT MEEE BACK.
Shauntae G
I'd give zero stars if I could. I was referred to UIC to address my baby's "baby bottle caries" because they accept my insurance. I was warned by the dental office that it's very hard to get an appointment because they don't answer the phone. She was not lying. I called over and over again, and emailed. No response. I found a pediatric dentistry that will see my son thankfully.
FLY KIDS 6
Once you get through all the red tape. It's a few hours of waiting if you walk in after 8:30 am.
You have to watch 1st floor registration especially if they assume you're an out of towner. The lady said I didn't give her an insurance card but found it on the floor behind her desk after I asked for it back.
Just something for you to observe because without insurance once you go to the next lady you will have to pay cash out of pocket. And in turn they can double back and put your insurance in the computer if they have your card and pocket the money you paid out of pocket.
One thing I did like they named the different floors after classical musicians,
Upstairs the procedure itself was pretty fast the doctors and nurses were very nice and understanding.
Joyce
Is doesn't make sense that you can't call to speak with anyone regarding care. If I could give 0 stars they wouldn't have it! Get better phone system or hire more ppl to answer the damn phone! I have over 10 calls this morning alone for my child and not once did anyone answer! I will no longer bring my child here because you shouldn't have to jump through hoops for an appt or to speak with someone! Fkn terrible! Also, I've called previously months ago and left messages and no one has called back yet! But they have the nerve to send Bill's that I wasn't responsible for. Called billing and guess what? They answered! All about the coins never quality service. Spoke with someone and was not even responsible for the bill. Asked to make appt and was transferred and guess what? No fkn answer!