University of Illinois at Chicago College of Dentistry

Please do not get dental treatment here. I tried and got the run around for 6 months before being told by Periodontal specialty clinic that my A1C exceeded their cut off point. Early in the assessments I had to get an okay to treat by my regular MD. This chick and her supervisor told me that didn’t mean anything.

I was having a hard time scheduling over the phone. No one was answering. I had to drive there to schedule an appointment in person. I walked in the PG Endodontics department and there was a long line of patients checking in and some were trying to schedule too. I now understand why it's so hard getting a hold of someone over the phone. There are only two receptionist working in the front desk putting patients on hold while trying to schedule the patients that were walking in. Very nice front staff, explained to me what my insurance covers and what it doesn't.

Four stars because it was literally impossible for me to get a hold of someone to schedule my daughter to be seen. Finally I left a message and 3 weeks later a woman called back to set her appointment up. Anyways my daughter's dentist is amazing with children. He is just great, and I'm so happy we got scheduled with him. We also have been brought back right away, no wait time for us.

Received a referral for my toddler to go here and called to make an appointment and they said he had to have 5 or more teeth with cavities to be seen. But it's ok that he's walking around with a huge abscess on his gums. Sounds more like they're looking for money and not to actually help.

There are those with excellent experiences giving UIC Dental five stars, and those with horrible experiences giving UIC Dental one star. With me having both, I think this place deserves three stars. Not one more, not one less. Readers be warned - novel ahead!

UIC Dental is a public clinic. The care is done by dental students, overseen by certified dentists who are licensed and write the prescriptions (e.g: for PreviDent and other prescription-grade oral care you might need). The clinic provides care to almost anyone and take almost all insurance. They are comprehensive in providing dental care to you, and will go over all of your teeth from the ground up. They offer root canals, wisdom teeth extractions, implants and more. The latter two being done by outside departments and come with insane wait times that, if you are in pain, should never consider getting from here on account of the delay.

Sitting in the waiting area can be a bummer if you're antisocial, claustrophic, or just not trying to get sick. I get it. But it is helpful to remember this place doesn't serve only you. Plenty of outlets there to charge your phone, everyone in the waiting area are respectful.

Once you check in, the wait time is really dependent on your student dentist's prep work and the person being treated before you. Some student dentists, like mine, were almost always on time, courteous, and communication was through her person cell phone. Others are impersonal and won't even bother to message you, leaving you in the dark and to the clinic staff, which is only there to handle the paperwork and do not cross the threshold into the clinic rooms themselves.

The level of care I had varies by student dentist. My first student dentist was excellent and treated virtually all my teeth, getting them back to a really presentable and "pearly white" state. But that was about two and a half years ago.

They're thorough, but they're slow. Do not expect things to get all fixed in a day, because they won't. Do not expect short-term dental appointments, because they won't exist for new patients.

Here's the bad part - when my student dentist graduated, I got a new student dentist who was early in his studies and very unprepared to treat me. He did a wisdom tooth extraction, supervised by the dentist Walter Busse. After the student administered an improper nerve block, he began to extract my tooth. With no anesthetic, I felt every part of my tooth and its individual roots detaching from my mouth, and I began convulsing in pain. Tears flowed through my face, and Dr. Busse continued to be abusive toward me and characterized my cries for help as disturbing other patients.

I wrote to the the Patient Advocate (run by the people who oversee the clinic). They said that they would investigate the incident. I told my student dentist I would be withdrawing with UIC Dental until the matter was resolved. I'm no longer a patient there, as UIC Dental never informed me of the outcome of the incident.

In hindsight, I should have complained to the state board, but I wasn't thinking of that option at the time. I bring that up now as something you should be aware of if you are ever treated that badly by a dentist who oversees patients going to the largest dental clinic in Illinois.

If you're going here and like it, I'm not going to change your mind. If you had a bad experience here, I've proved you're not alone. If you're thinking of coming here, with a lot of dental work and state insurance, give it a shot and by the first three visits you'll know if you're in it for the long haul.

Extremely professional they have gone beyond to help save my teeth thank you

I went and got my wisdom teeth removed March 20th 2018. I was nervous but the procedure went pretty smoothly . My app was at 10:00 am they called me back there about 10:25 so not to much of a long wait . I would recommend going here however he down parts are it’s hard to get in Contact with someone to make an app over the phone . They are constantly busy so I suggest email them what your trying to come in for and send your referral papers . Or go inside to make an appointment.

DO NOT GO TO THIS PLACE! DO NOT TAKE YOUR CHILDREN THERE! My son is traumatized after this experience. Very unprofessional when it comes to kids. Since it's a crowded and public place they are not professionaly trained to handle children's behavior. I cant recall the assistant name but she was the one that was so rude & unprofessional. Rolling her eyes, I can tell she was in a hurry to get him out because of how crowded it is.. She was more worried about the other patients around than trying to make him feel comfortable and safe. I would NEVER TAKE MY KIDS EVER AGAIN.

This rating is only for their new patient customer service. I have called about eight times at varied hours in past few business days for dentistry and always get automated messages. Can’t leave a voice mail, no one calls back, and there’s no way to email the department I actually need to see. Definitely needs to be fixed.

I will let people know if you have a dental emergency DO NOT GO HERE!

They dont accept walk ins no mater the urgency.

I really expected more from this place but there is a lack of professionalism. I drive 50min to get there and when i went to the front desk to register they asked me for my appointment card, because apparently they never register me, but they never informed me of that, so mu daughter was seen by a different doctor that just decided to do a basic job that could have been done at my closes dentist office, and there wouldn’t been no need to drive that far. Not only that i also call during the week to confirm my appointment but i was never able to get on the phone with someone. Also when i was out of the patient room i went to front desk to ask a question and make my next appointment and the only response i got from them was “IM CLOSE ALREADY “ i hope this doesn’t happen again because it was an awful experience.