Familia Dental

Dentist would not listen to me about using the smallest tray, and not to use so much putty for, I have a very small mouth. Finally, I convinced her to do it my way on the uppers. Which work perfect. After continuous grinding on the bottom plate, I asked her if she would redo the bottoms w/a smaller tray. Her reply was; Let's just work with these. I could not eat w/the bottoms, and do not wear them to this day. *Got to my appointment early. Waited till all others went in before me. Ppl coming in were served before me. Intake person finally called my name. She asked why I was there. I told her Familia set the appointment and sent me a text. So. I sat back down for awhile. Then she calls me up again. Told me I had no dental insurance. I told her I did. So after arguing with me, I called my insurance carrier, standing in front of her, I asked Do I have dental insurance. Agent replied YES, intake worker just looked at me. Didn't say a word to me. I turned around, left, and have never went back.

I went in just to get some exray's and the Dentist there seen my problem and not only fixed it , but also took the time to deep clean while I was numb. Thank you so much. I would definitely recommend. See you all at my next appointment.

Excellent care every time I have been here. Friendly staff, efficient treatment, knowledgeable doctors and assistants. They have NEVER hurt me. I will continue to go to Familia for my dental needs!

In my last position, I worked with Bri at the Familia Dental Decatur office as a community partner serving the local population. I have since taken a position with a new company (still serving the local community) and she has been instrumental in sharing her senior focused events and contacts with me to continue to build and nurture our partnership.

I have had nothing but great interaction with Familia and it’s employees. I have a primary dentist, but his practice doesn’t make dentures and Familia does and they are in my network. Four stars because I have one more appointment with them and because the locations of their facilities are all at least 90 miles away.

The setting was very nontraditional and at times it felt a bit rushed, but the level of care was very good. There was a lot of background sound, so at times I had trouble hearing or understanding. Still, I appreciate the experience.

This office is a very good place to get dental work! I have personally been here twice and am always impressed. Doctor Wong and her awesome team of nurses are very understanding, compassionate, and caring about there job. I would definitely suggest anyone in need of dental work to give these professionals the opportunity. The front desk women are great also. Always being kind and polite. Hope you all have a blessed Christmas.
Sincerely,
Patrick Shawn Durbin

I came in as a walk-in.Was lucky to get a spot,and was back getting my X-ray and consult within 25 minutes.Staff was very friendly,and talked me through everything.Dr. Wong was awesome!Even with my tooth breaking in half during extraction(due to IT being bad,not due to Dr. Wong!)i was done in about 30 minutes.Not one bit of pain the next day..she did a great job! So thank you Dr. Wong and staff! I recommend Familia Dental 100%.

Familia Dental, is very good with the people that come there. I've never had to wait very long to be called to the back. I truly appreciate there professional way they handle every thing there also very kind and respectful workers.

Would have given 5 stars but I think most places have room for improvement and honest feedback from clients is important. My only complaint is the dentist could have taken a little more time making sure all my questions or concerns were addressed.