Familia Dental

Very fast getting in and out. Kind and considerate always. Need to get orthodontists back in office🙂

I would just like to say thank you to Brianna Wade, CRC. She helped me find an amazing Dr through Familia in Decatur who helped me get a hood plan set for fixing my teeth. She is very much appreciated! I was so lost on what to do until she reached out to me and helped me! Thank you Brianna!

I hate this place I have had my braces on for EVER!!!! THEY CANT KEEP AN ORTHODONTIST FOR SNAPS and i make all my appointments!!!!!!when I come in I sit for hours they schedule you for 3 and ur seen at 415 its ridiculous I had to go to Springfield to get my braces adjusted then when I come back to Decatur because now they have some one they canceled my appointment with out calling me!!! If you can avoid going here please do one good thing I had a dental assistant Scott 💕🏆💕 2yrs ago who was amazing! Over and beyond he held my hand while I was being treated and he passion for his job and me as a client was just breath taken!! I usually go to orthopedic for my braces but this day I needed general care and I'm so happy he was there to help because my husband ❤ was busy and I had to come alone

Much better and more professional since the last time I went there. They just needed better dentists who could speak English. 4 weeks later-I guess I spoke too soon; I can understand busy but I had a pretty serious procedure done. After 2 days it was infected and swollen and I was in severe pain. Tried calling Familia for 2 days. Ended up in the ER with my blood pressure at stroke levels. Im not blaming the dentist that my tooth got infected, but I made the people on the phone (a different person each time I called) I made them aware of the problems I was having and STILL have not received a call back! Grateful that.DMH took care of me with antibiotics and pain meds. That is all I wanted if I just could have got through! Tooth pain is the worst kind of pain that exists and infections can lead to serious medical issues or even death. I have been and am going to continue to warn people about this place.

Very hit or miss whether you'll get good service/tech or not. Sometimes very speedy and attentive other visits seem like nothing is getting done. Spent 45 minutes in the exam chair waiting for a simple cleaning last visit. Not sure how accurate records are as I was asked multiple times if I hadn't been to the dentist in awhile yet I had been seen at their clinic 6months prior. Was also asked if I was here for extraction a few times when I was only there for a cleaning. Last time they sent me out the door after the cleaning with no polish because it was the end of the day and they wanted to leave. Mostly good dentists though.

I took all 3 of the kids recently and had such a great experience. I didn't think my 5 year old would do well but everyone was so patient with him! Dr Gauba took his time & did such an awesome job :)

I was skeptical when I walked in. Nobody likes going to the dentist, and it seemed a little sketchy. But everyone in the office is very nice and welcoming, informative about what they are doing and what needs to be done, and my appointments went very quickly. I had a tooth extracted and the dentist was fast, and he informed me of everything he was doing. I have scheduled another appointment for a small filling. If it was as i initially thought, I wouldn’t go back. I am one day post extraction and there is no pain. At all. I keep forgetting the tooth is gone!

My first experience in this office was not great (over an hour and a half wait time). I was a new patient that needed an exam, fmx and cleaning. They took X-rays and polished my teeth. My visit with the dentist felt rushed. I mentioned to the dentist that I needed a new mouth guard and he just kinda blew it off. I felt that I shouldn't return but I gave them the benefit of doubt. Fast forward to today, still over an hour wait for 6 month bitewings and a cleaning. X-rays were taken but no polishing. I mentioned to the assistant this time that I needed a new night guard and do they provide that service here. She mentioned that she didn't know but she didn't find out either. After waiting for awhile I asked were my teeth going to be polished? I was told that patients over a certain age see the dentist first then, polishing is done afterwards. Didn't happen last visit but, ok. What I didn't mentioned to anyone is that I worked for an Oral Surgeon for over 14 years, I know how a proficient dental office should run. This office is poorly scheduled and sees quite a few emergencies. I understand that is a day in the life of a dental assistant but you do not make your scheduled patients wait for emergencies or an unexpected crown prep! My cleaning was mediocre and when I mentioned my teeth hadn't been polished yet, I was told, oh ok, did I want the polishing in a questionable tone, I replied no...
I cancelled my 6 month appointment, made an appointment with another dentist for my next 6 months visit and got a copy of my recent X-rays. I WOULD NOT recommend Familia Dental for anyone with high expectations of having quality, timely care.

When I first got there I was a little skeptical. I did not like the set up of the place because everything was out in the open. All patients can hear what is going on with someone else. Made me a bit uncomfortable. That’s why I took off a star. My Dentist made it so much more better though! I absolutely loved her! She was amazing and very patient. Everything she did she explained and always asked if I was doing okay. I’ve had problems with my wisdom tooth for years now. I’ve been to another dentist before Familia that refused to take it out because they said I needed an oral surgeon all the way in Chicago to take it out. Familia took it out with no problems in literally a minute. So thankful for them!

It was very fast and all of them the nurse the doctor and the reception was very nice and helpful