Familia Dental

Took daughter in for broken permanent retainer and wisdom teeth pain. Assistant was rough with her. Ended up there was no orthodontist as falsely advertised. Asked for a referral to one. Called 3 weeks later to check on it. Nothing. Still waiting almost a month and a half later. Patients have no space or privacy here. And don't bother responding with the please call this number speech like all the other reviews where you say you will fix issue. No one answers that number.

Everyone was so kind and they showed they actually cared about your health and your teeth and explained everything very well ! Recommend this place to anyone any day !!!

They try to fit you into their schedule when you need immediate care. They have a really good team working at the Decatur office. Thanks for all your work and efforts to make each experience as good as they are!

All the staff is so great here ☺️ thank u so much!

Dr. Wong is great. She was really calming and patient with me. I initially called familia dental about a wisdom tooth extraction. Although they couldn't perform the extraction on me, they referred me to an oral surgeon who will and will take my medical card. My only gripe is that I shouldn't have to travel so far just to see a proper oral surgeon. I'm going to have to make a nearly 3 hour trip....one way, just to see one. Wish there were more surgeons locally or a bit closer. Doesn't reflect the service I received at familia dental, though. Dr. Wong spent about 25 minutes deep cleaning my teeth, so this wasn't a wasted appointment. And I will continue to go to her for my cleanings. Have another appt on Nov 14 to see her again. Everyone at familia were respectful and caring. Again, I just wished I didn't have to travel so far for the wisdom tooth. Thank you again, everyone, and thank you Dr. Wong. My teeth look great.

You have to give a star to comment, otherwise they would get a zero in my book, yet my experience needs noted. I have only been only time, and will not go again. Went in to get my teeth checked and have a couple broken ones removed. I have a bad " gag reflex", and informed the aids about this with each person I interacted. So they cannot say that they were not aware. . They went to take an x ray of my teeth, which was expected, but when they placed the separator in my mouth, i felt like I was getting chocked, bad. When I expressed my concern and all, the tech brushed it off, sad I was "fine" then proceeded to try to " force" me into keeping the separator in my mouth, knowing my issue. They ignored my needs and concerns entirely. I walked out of my appointment and then called my insurance and informed them of the case and not to cover the appointment, as i got nothing done that day. My insurance company is seeking other options in the area, and once one is found, I will take my business and friends if possible, there.

I have attended many recent events in the Decatur area and I always enjoy seeing Brianna Wade at those events. She is always so polite and kind and goes above to make sure events have other organizations there that I am familiar with. She is such a great asset to the community.

I'm upset with your business. The company that makes my teeth made them way to big for my mouth which is NOT my fault for their mistake. And it's declined me for getting a new pair of teeth. That's fraudulent on your part and they had me come into the office twice now and they want my old teeth which I don't have. I should sue your business!!!

I went for a cracked tooth and infection issue, my insurance didn’t cover a root canal so Dr Song; suggested we pull my bad teeth and he was able to do the procedure that same day! he was great! explained everything and also kept asking if i was comfortable, i will definitely come back to this dentist office! all the staff if very kind and helpful.

Went in to get teeth pulled I been to er for antibiotics so infection was gone they wouldn't pull it.set my appt all the way till dec.im in pain last time goin to them very disappointing