Bright Now! Dental & Orthodontics

This place has rescheduled us numerous times it’s ridiculous. They have 1 orthodontist who works every so often so our appointments are constantly being moved. On top of that we get confirmation calls multiple times to confirm our appointments and this is last time we confirmed the appointment via text AND a phone call TWICE and we show up to the appointment and they said due to the air conditioner not working they couldn’t see my sons. We live across town so better communication would be nice. If I had a choice I would switch providers ASAP.

One year later... getting an answering machine message saying they're closed and it's after hours even when calling an hour later in case of a lunch break. This has been going on now for months.

Previous review:
Answered all my questions. Very polite and caring dental team. Let me know that my pain is important to manage and they'll do gel, gas, ect If I need it. Really great hygienist and dentist. The best I've ever had and I would highly recommend.

Avoid this place if possible!

My family recently moved to Spokane and needed to get annual check ups/cleanings done. My insurance is Cigna and my plan limited us to Bright Now Dental. I chose the North Spokane office because of the location.

My appointment came first..
They didn’t have enough employees, so I my first interaction was with a temp/sub worker who didn’t know where anything was and wasn’t sure how to operate all of the equipment. You can imagine how my X-rays went. I expected a cleaning, but was surprised to hear that I wasn’t getting a cleaning and that I needed to schedule a two appointment deep cleaning that wasn’t covered by insurance. I opted out and didn’t return.

Now for my wife’s experience…
Similar to mine, her first appointment ended up being a checkup that didn’t include a cleaning and ended with needing a two appointment deep cleaning. A couple of weeks later while on vacation, my wife noticed a pain in her top front left tooth. She went to a dentist while out of town who discovered a vertical crack along the tooth, needing a root canal and crown. The out of town dentist did the root canal but wasn’t able to produce an on-site tooth(neither can Bright Now Dental), so she waited for the crown until returning to Spokane. Once back, she scheduled an appointment to get the crown done.

First Crown Appointment:
The work was performed by an assistant, not the dentist. The first temporary was so bad that my wife asked them to redo it while still there. The second temporary, which she ended up with for three weeks, was still awful. The color wasn’t even close. We are talking the FRONT TOOTH, so multiple shades off is ridiculous and unacceptable.
Second Crown Appointment:
After hiding her smile and mouth for three weeks, the first permanent tooth came back and the color was worse than the temporary that was currently in her mouth, so they ordered another permanent and put a new temporary on.
Third Crown Appointment:
Another few weeks went by and the second permanent arrived. To no surprise, the color was still off but better than the temporary, so they(the actual Dentist this time) put it on and told her they would order one more permanent to get the color right.
Fourth Crown Appointment:
After a week the tooth FELL OUT of her mouth! She had to go back and get it glued back in.
Fifth Crown Appointment:
Once the third permanent arrived, she went back for her 5th and final appointment.

This place is a rip off with the “two appointment cleanings” and clearly performs unprofessional work. Fortunately my insurance open enrollment was in July, so I changed my dental plan solely so we don’t have to go back here!

The staff was great and the dentist even fixed an unexpected chip while I was there!

Very friendly Docs and staff, always willing to work with you in case of emergency. They make you feel really welcome and comfortable which can be hard in a dentist office. Do have payment options, my insurance had maxed and they were able to get me financing with a 2500 limit 6-12 month same as cash through Synchrony. Limit was likely due to my credit but love having the option available.

I'm so glad that I returned to Bright Now Dental in Spokane, WA. I had used their services many times in the past, but when our family moved about 15 miles out of town several years ago we started using a dentist closer to our new home. Recently the "closer to home" dentist couldn't meet our scheduling needs. Bright Now Dental not only made time to see me and evaluate my needs within 48 hours, they made special arrangements with their denture lab and was able to meet our needs to complete the work within the required time limit for our insurance. They were not only very professional, their entire team displayed consistent patience, understanding, kindness and warmth, as they tackled the unique challenges of my dental needs. I highly recommend Bright Now Dental and I look forward to returning here regularly for my families dental needs.

Scheduled me for the wrong appt when I first started going here and had me reschedule. When I finally got the right appointment it was only 5 minutes of a doctor glancing in my mouth and then saying my wisdom teeth are ready, which would have been $150 for the appt if i didnt sign up for the care plan they offer that made it $15. When I went in to pay for my wisdom teeth a few days beforehand, their card machine wasnt working and I was told to go pull out cash and they could make an exception for me. I come back with cash and am told that they do not accept cash, and I have to go get a money order. So I leave again and get the money order, finally paying for my appt 1.5 hrs later. On the day of the appointment, I didnt get in until an hour and a half after my appointment time. They didnt talk me through anything and were rushing from being behind on time.I didnt get a doctors note for work after asking for one multiple times before and after the surgery. Was rushed out with no wheelchair or proper instructions. And they didnt give me my teeth :(

Edit: And they forgot two out of the three ekg stickers on me. Goes to show just how hurried they were to get me out and I wont be surprised if I have further issues with my teeth due to this facility. they didnt send out my medication for the wisdom teeth extraction until my boyfriend called TWICE wondering where they were at as I was in so much pain with no medication, no antibiotics, or mouth rinse. I had an infection that was not mentioned to me or my boyfriend who has taken me. We were both left completely out of the loop the whole time.

My husband and I have been patients at Bright Now since 2006, not just for dental work. We both used their orthodontic services, too. We have nothing but good things to say about the North Spokane office. Over the years, the staff has changed here and there, but the quality of service and care remains top notch. Never thought we’d actually LIKE going to the dentist!! LOL

The work was good, have used them for years. I was utterly shocked though to get a bill for 650.00 for 2 tiny fillings behind my 2 front teeth for a small chipped tooth that didnt even show on the front, no cavities, no extensive drilling or complicated surfaces to fill and level. Litterly took the dentist 5 minutes to do the work! Nice atmosphere, nice people, good work, just in my mind, this visit was ridiculously priced! Should have used my nail acrylics and filled it in, lol.

It was OK. A quick new patient visit . They are hiring for a hygienist but have one at the spokane valley location who comes on Wednesdays.