Coast Dental

They pick and choose who to see glad I found a dentist for all my emergencies. These ppl will literally cancel your appointments a day before that was made out 5 months ago and not be ashamed or feel no type of way. All the good reviews are Def made up. Don't waste your time or money.

I enjoyed the visit. I would like to have more information regarding my treatment plan. The staff was friendly, especially Paisley. The doctors recommendations seemed adequate. I just need to do more personal research on my dental needs.

This is the absolute worst office I have ever been to period. First of all, the office isn't that clean. Second of all, the staff is not efficient. We drove there for an appointment that we didn't really have because no one informed us that the appointment was "tentative" and not a real appointment. Third of all, when we returned for the appointment not one thing was done to help my husband. He was given emergency x-rays that were not finished because the staff did not allocate enough time for the appointment is what we were told. He was asked to come back, pay a pile of money and get a thorough x-ray and then make another appointment and pay additional money before he could get a tooth pulled. This office is running a "scam." Beware!!!!

I find any positive reviews of Coast Dental to be highly questionable. I had to wait months to get an appointment for a basic cleaning. Just scheduling the appointment was an endurance sport. My appointments have repeatedly been cancelled by Coast Dental because they don't have a dentist available. I made an appointment for August 2022, several months ahead of time. When I received a text to confirm the appointment, the confirmation was for a different time than the appointment I had actually made. I had to call four times to get someone to even answer the phone, and sure enough, they had booked the appointment for the wrong time but wouldn't correct it to what I had scheduled. I opted to keep the appointment, but it didn't matter. Two days before the appointment, I received a text message -- not a phone call, mind you, but a text -- that my appointment was cancelled "due to short staff". Terrible customer service, unprofessional, and an overall horrible experience. I am not going to reschedule. I am going to wait until open enrollment and sign up for better dental insurance so I don't have to deal with this god-awful dental office ever again.

EDITED 10-31-2022: Coast Dental canceled yet another appointment, this time an emergency appointment, since I have tooth pain and swollen gums. They canceled by text, which is lame and unprofessional. When I called to reschedule yet again, they told me I can't make an appointment until March 2023. I hate Coast Dental so much that I am switching insurance plans just to make sure I never have to deal with their horrible customer service and incompetence ever again.

My experience was great from
Check in to the end (Blairstone location ) They also explained me to that the call center has been messing up patients appts and it’s been a mess because when I arrived they didn’t have me on the schedule but was very nice and worked me in . The front staff checked me in got me into the back once to the back my dental assistant explained everything to me even saved me some money by introducing me to sunbit which is similar to care credit and I was approved the same day and I got my entire treatment paid for the same day with a downpayment . Mrs Paulette my actual hygienist cleaned my teeth and did a great job explained everything to me gave me the products I needed to take home and my follow up appts . I couldn’t have asked for better customer service .

The hygienist Shuntoria Ferrel was a life saver! I had a horrible experience the day before at the other location on Tennessee St. Blairstone location make space for me the same day and I got my cleaning done. I gave them the run down of my experience at the other location and was reassured that I wouldn’t experience that again! Ms. Ferrel got me in and out very fast! The receptionist was very professional and handled all of my needs!

Best dentist office I’ve ever visited ! Appointment was completed in a timely manner and the customer service was wonderful. If I could give the establishment 6 stars I would! Give the entire staff a raise!!!

Avoid this place at all costs. I have had a total of ONE out of four appointments actually come to fruition, and it was my very first appointment where all they could do was take a scan and refer me somewhere else. I signed up for their in house insurance program (I think that’s what it is?) only to be told that the automatic toothbrush that was supposed to come included was out of stock and I’ll have to get it next appointment. (Never got that next appointment OR electric toothbrush, by the way.)

I tried to book a cleaning three separate occasions and they canceled either the day before or morning of, via text, stating “Hello, because we're still short staffed, your New Patient Exam appt. has been cancelled. Sorry for any inconvenience. Please disregard any text regarding this appt. Please call the office to reschedule.” While texting to confirm may be okay, texting to cancel seems pretty unprofessional considering it gives the customer no option to immediately rebook an appointment.

My appointment the first time was set incorrectly for September 19 and I had to call to get it corrected to September 21st, which was canceled the day off. Next appointment they even offered (for an afternoon time slot) when I called was Oct 20. That was canceled day of, again had to call and reschedule to get November 11. Nov 11 was canceled day before.

At that point, I gave up and switched dentists. Nothing about this seems professional, even with the short staffing issues in mind. The fact that they do not take into account if a customer has been canceled on multiple times, before canceling on them again, just means they truly don’t care about the wait on care. My first appointment was an emergency and I have multiple teeth I am trying to get fixed—-that’s not even a factor when pushing me off for several months and canceling appointments.

Stop accepting new patients and new appointments if your office cannot handle their care properly.

Dr. Janga and her staff are a delight.
Very friendly and caring staff. Answered all my questions patiently. I certainly would recommend this dentist.

This place has horrible staff,horrible. I went here for my childhood and some of my adult life and everytime I felt neglected,abused,disregarded,scammed and unwelcome. Go to Aspen dental I'm writing this review in my car after going to Aspen Dental for the first time and I have never had such a good experience. Also it was cheaper! I went to coast dental bc I thought it was dirt cheap(that's how the location and treatment feels) do yourself a big favor and go anywhere else.